Delay in unlocking Apple Account after password reset on new iPhone


it has been two days now. Should I go into a store or have them help me?



i recently got a new iphone and unfortunately forgot my password. when i clicked to change password, i received a message that said unlock account requested. ill get a message of when ill be able to change my password. Should it take this long?


[Edited by Moderator]

Posted on Jul 20, 2025 7:06 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2025 8:43 AM

Review the information provided here for the steps in Account Recovery. The email should arrive with the time you will need to wait before recovery within 72 hours.

How to use account recovery when you can’t reset your Apple Account password - Apple Support

Also note the cases where your Recovery request will be cancelled:

  • Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
  • If you started your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery.


1 reply
Question marked as Top-ranking reply

Jul 20, 2025 8:43 AM in response to PBVGIRLYPOP

Review the information provided here for the steps in Account Recovery. The email should arrive with the time you will need to wait before recovery within 72 hours.

How to use account recovery when you can’t reset your Apple Account password - Apple Support

Also note the cases where your Recovery request will be cancelled:

  • Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
  • If you started your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery.


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Delay in unlocking Apple Account after password reset on new iPhone

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