My sister bought iPhone 14 Pro Max . 9 days later its battery dropped from 91-89% so it is losing 2%. I want to know why is it dropping so fast ? Due to the phone or battery or the quality?
[Re-Titled by Moderator]
Original Title: battery health
iPhone 14 Pro Max
Your sister likely bought a used or refurbished iPhone 14 Pro Max. Unless she bought directly from Apple, it is a roll of the dice buying a used phone.
Unauthorized dealers will often "boost" the battery numbers to make the battery look better than it really is.
If there is an option to return the phone for a refund, that would be my recommendation. Otherwise, all that you can do is keep an eye on things and hope that the battery decline will slow down.....so you can avoid having to purchase a new battery in the next 6-8 months.
The document linked below makes a frequent appearance on this support site.
The All Too Common SAD Reality of Buying … - Apple Community
Your sister likely bought a used or refurbished iPhone 14 Pro Max. Unless she bought directly from Apple, it is a roll of the dice buying a used phone.
Unauthorized dealers will often "boost" the battery numbers to make the battery look better than it really is.
If there is an option to return the phone for a refund, that would be my recommendation. Otherwise, all that you can do is keep an eye on things and hope that the battery decline will slow down.....so you can avoid having to purchase a new battery in the next 6-8 months.
The document linked below makes a frequent appearance on this support site.
The All Too Common SAD Reality of Buying … - Apple Community
InnocentJIn wrote:
She bought a used iPhone.
Well now, that explains allot regarding the sudden battery health decline.
However the store also gave us the insurance of 1 month
That’s not very good.
should I change to new model or refund ?
Absolutely. 👍🏼
Your sister bought a used device. You have no way of knowing how a previous owner used or abused the battery. All she can do is wait for it to go below 80%, then have the battery replaced, which most likely will be well over a year from now→iPhone Battery Replacement - Official Apple Support
Where did your sister purchase that iPhone from when Apple stopped manufacturing them years ago?
Even if that particular model was sitting in a brand new sealed box, the internal lithium ion battery is going to drain.
I don’t know specifically what is happening, however; the battery drain is most likely due to a combination of factors, including (and not limiting to) age and sudden use after sitting idle for an extended period of time.
Good luck! 👋🏼😉
Is the store an authorized Apple dealer? So far, it looks like they are not. No reason to buy another phone from an unauthorized dealer......the phone might be in worse shape than the one that you already have.
You can find a list of authorized dealers in your area by using this link:
She bought a used iPhone. However the store also gave us the insurance of 1 month - should I change to new model or refund ?
Yes, it is a used iPhone. Should I ask the store to check or refund?
yes, they do have the insurance of 1 month. If this declining signifies abnormal of the phone should I contact them for refund or changing to a different one?
I already answered above in my first and second replies. Please read them again.
Thank you very much
iPhone 14 Pro Max rapid battery health decline within 9 days
