iPad 11 gen connected to WiFi in Apple shop and started set up, paused to travel home to connect to home WiFi, under settings WiFi home network has a blue tick but no WiFi icon at top of screen and apps say no internet connection, restoring backup from cloud seems to be progressing slowly, but cloud says restoring paused until connection to WiFi re stored. But no way to set up WiFi, please advise
THANKS
iPad, iPadOS 18
This issue is common when setting up an iPad—your device shows a blue checkmark next to your Wi-Fi, but there’s no Wi-Fi icon at the top, and apps report no internet connection. This blocks iCloud restore and other functions.
Start by forgetting and reconnecting to your Wi-Fi. Go to Settings → Wi-Fi, tap the (i) next to your home network, choose Forget This Network, then reconnect by entering your password again.
Next, restart your iPad. Hold the Top button and either Volume button, slide to power off, wait a few seconds, then turn it back on. Also, confirm that your internet is working on other devices. If not, restart your router and modem.
Check if Low Data Mode is enabled under Settings → Wi-Fi → [Your Network] and turn it off if needed. Also try toggling Airplane Mode on and off from Control Center to reset your network connection.
If the issue persists, go to Settings → General → Transfer or Reset iPad → Reset → Reset Network Settings. This will remove saved networks but often fixes hidden Wi-Fi problems.
iCloud restore runs in the background and may appear slow. As long as there’s some progress, your iPad is likely still restoring. You can continue using the device while it completes
This issue is common when setting up an iPad—your device shows a blue checkmark next to your Wi-Fi, but there’s no Wi-Fi icon at the top, and apps report no internet connection. This blocks iCloud restore and other functions.
Start by forgetting and reconnecting to your Wi-Fi. Go to Settings → Wi-Fi, tap the (i) next to your home network, choose Forget This Network, then reconnect by entering your password again.
Next, restart your iPad. Hold the Top button and either Volume button, slide to power off, wait a few seconds, then turn it back on. Also, confirm that your internet is working on other devices. If not, restart your router and modem.
Check if Low Data Mode is enabled under Settings → Wi-Fi → [Your Network] and turn it off if needed. Also try toggling Airplane Mode on and off from Control Center to reset your network connection.
If the issue persists, go to Settings → General → Transfer or Reset iPad → Reset → Reset Network Settings. This will remove saved networks but often fixes hidden Wi-Fi problems.
iCloud restore runs in the background and may appear slow. As long as there’s some progress, your iPad is likely still restoring. You can continue using the device while it completes
Start here:
Recommended settings for Wi-Fi routers and access points - Apple Support
WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
You can verify your DHCP-assigned IP Address from settings:
Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address
If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.
Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address
The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.
Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support
new ipad does not seem to connect to wifi
