How to validate the purchase date without a reciept? As I activated my iPhone 13 Pro Max 3 months ago, and now it gets white- screen. No warranty was granted without validating the purchase date.
I only keep the original box
[Re-Titled by Moderator]
Original Title: Validating the purchase date
"the warranty coverage starts from the date of activation, not purchasing date."
False.
The warranty clock starts ticking on the date the device is originally sold by Apple or an authorized retailer.
You can check your warranty status here: View Coverage - AppleCare & Warranty
Though it's not impossible, it is extremely unlikely that you purchased a new iPhone 13 Pro Max from any authorized retailer 3 months ago.
Yes now I understand and thanks for the information. I open the box too late.
But for the policy, I am not sure whether this is fair to those buying devices as gifts to others. Someone may open the box after some days and this will reduce the warranty period.
Again, thanks for helping this and now I make everything clear.
KiltedTim et.al. weren’t just making this stuff up.
Here is an exact excerpt from the U.S. warranty:
…[warranted] for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period") …
Exact language for other countries can be reviewed at Legal - Hardware Warranties - Apple
Hi the responses are all good and thanks so much for the help. I reply slowly and need to login again so it seems that I am repeating something —- sorry for that.
I do understand the point that the warranty starts from the purchasing date.
I cannot edit the original post so this is additional info. — as a conclude to use the iPhone immediately after purchasing.
I do understand the policy. It is not difficult to understand, but I am just wondering whether it is a fair policy.
Apparently I opened the box too late(after one year), So I cannot get the warranty.
But for those who open the box after one month/ two months after purchasing, they will have less warranty period—— not sure whether it is a fair policy.
The customers have the responsibility to use iPhone immediately after purchasing, otherwise they cannot get full warranty. Not sure about such is the right thing.
PYY123 wrote:
I cannot edit the original post so this is additional info. — as a conclude to use the iPhone immediately after purchasing.
I do understand the policy. It is not difficult to understand, but I am just wondering whether it is a fair policy.
Apparently I opened the box too late(after one year), So I cannot get the warranty.
But for those who open the box after one month/ two months after purchasing, they will have less warranty period—— not sure whether it is a fair policy.
The customers have the responsibility to use iPhone immediately after purchasing, otherwise they cannot get full warranty. Not sure about such is the right thing.
This is exactly how warranties work, regardless of what product you purchase from ANY manufacturer.
The policy is fair to cars/toilets, as we use them immediately once purchasing.
For computers/phones, these items are portable. Customers may buy them for gifts, or just leave them in the store room for couple of months after purchasing.
They shall get the same warranty rights as those who open the box immediately.
Yes it is irrelevant to consider fair or not for my case.
For others, this is definitely not fair, customers shall retain the rights to open the box after some days, or immediately.
thanks for the help though
As I said, your opinion on the matter is irrelevant.
If you're upset about how the warranty works, you should have taken the time to read it before you made the purchase.
EVERY phone manufacturer's warranty works the same way.
PYY123 wrote:
The policy is fair to cars/toilets, as we use them immediately once purchasing.
For computers/phones, these items are portable. Customers may buy them for gifts, or just leave them in the store room for couple of months after purchasing.
They shall get the same warranty rights as those who open the box immediately.
Yes it is irrelevant to consider fair or not for my case.
For others, this is definitely not fair, customers shall retain the rights to open the box after some days, or immediately.
thanks for the help though
It's TOTALLY fair, because it's how warranties work legally. Perhaps you should read the warranties on things you spend your money on.
Understand. This is different from my region, I just called Apple CS, and CS said that the warranty period is granted based on a combination of purchasing date and the start date of using it(I.e. not the purchasing date only)—— But I need to find back my receipt and upload.
Thats why I m kind of surprise for the answers here.
If there ever really was a warranty on the phone that you bought, it expired before you opened the box.
As I said, there is nothing to validate at this point. There is no warranty.
Understand. As Apple Care service starts from the date of purchase/manufacturing(? Not sure).
PS: I purchased it 1-2+ year ago,(maybe around 2023)— cannot remember. So we need to open the box and use the iPhone upon purchasing it to ensure the warranty.
I start to use it in April 2025.
Have you actually bothered reading ANY of the responses you've gotten in this thread?
Thank you.
How can I validate the purchase date of my iPhone 13 Pro Max without receipt?
