Re: " New iPhone 16 verification issue: "... won’t accept my password with a failed message and unknown error"
"i have lost my number on my old phone as it moves over but I can’t use the new handset as it won’t complete set up"
A few ideas:
If you haven't already seen it: Apple Support's guidance from the link below may be helpful:
Set up iPhone - Official Apple Support
Try checking you are signed in (to the new iPhone) with the correct Apple Account email address and password:
Sign in to your Apple Account on the web or in your device settings - Apple Support
If you have another "trusted" device or computer listed in your Apple Account, you can likely get a verification code from that (in Settings), to enter from the new iPhone..
See how to: Get a verification code and sign in with two-factor authentication - Apple Support
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If needed: See if you can sign in to your Apple Account online, and check / change / update any of the details
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Support / info / contact options: Apple Account Support Web-Site (link below):
NB: There is a "Get support" link (online chhat / phone / email tc.at the bottom
Apple Account - Official Apple Support
If all else fails: ( last resort option )
How to use account recovery when you can’t reset your Apple Account password - Apple Support