I am unable to access the details of my own Apple ID via the iPhone menu. Many of the lines are grayed out and do not allow me to select or do anything on them. I have already tried the screen time fix. All should be allowed.
[Edited by Moderator]
iPhone 13 Pro, iOS 18
Typically this is a ScreenTIme issue but you say you have checked that.
If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support
It could be SDP but I would think it would be clear if it was: About Stolen Device Protection for iPhone - Apple Support
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.
Typically this is a ScreenTIme issue but you say you have checked that.
If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support
It could be SDP but I would think it would be clear if it was: About Stolen Device Protection for iPhone - Apple Support
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.
If the device is managed by an employer or education institution, ask them to remove the restrictions.
Have you tried restarting the iPhone?
We had the same problem.
Open „Settings“, under „Mobile“ —> „Mobile Data Usage“ check if „Settings“ is allowed to use Mobile Data.
This is my personal phone, no one else has ties to it. I have tried restarting.
Apple Account lines are grayed out on iPhone settings
