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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
When I sign out of my Apple account and sign back in,I haven't recovered the old videos and photos that were in my iCloud account.Please help me get it.
[Re-Titled by Moderator]
Original Title: No recovery photo & video
iPhone 12 Pro, iOS 18
If you do not see any photos or videos on the iCloud Web site when you sign in, there are no old photos or videos to be recovered.
If you see photos and videos there, but not on your iPhone, check to see if your iPhone is using that Apple account, and has iCloud Photos enabled.
If you do not see any photos or videos on the iCloud Web site when you sign in, there are no old photos or videos to be recovered.
If you see photos and videos there, but not on your iPhone, check to see if your iPhone is using that Apple account, and has iCloud Photos enabled.
How do I recover old photos and videos from iCloud on iPhone 12 Pro?
