Macbook Pro M2 - Activation Lock ( stuck )

So, in my office have a macbook pro m2 and the status is idle, when i want to reset it ( i've already use hard reset, and DFU Mode ) , it success but it began stuck when "activation lock" , and this macbook linked to an apple account from previous user ( i don't have the contact at all, cause he linked with personal email account not office account ) - picture attached


Is there another way to reset this macbook without linked apple account ?




[Edited by Moderator]

MacBook Pro (M2, 2022)

Posted on Jul 28, 2025 12:31 AM

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Posted on Jul 28, 2025 1:45 AM

If your company is the original purchaser of this MacBook, and has proof of purchases documentation satisfactory to Apple, they could submit an Actiivation Lock support request.


How to remove Activation Lock - Apple Support

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Macbook Pro M2 - Activation Lock ( stuck )

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