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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I purchased a ringtone. It is sufficiently turned up in the settings portion. However, when a call comes in and I try to turn the volume down using the left volume button externally the ring tone itself stops and I cannot hear it anymore. Does anyone else have this problem?
[Re-Titled by Moderator]
That's by design. Pressing any button while the phone is ringing will silence the ringing.
That's by design. Pressing any button while the phone is ringing will silence the ringing.
Thank you! KiltedTim!
iPhone's side volume button cuts ringtone off
