Headphone not working but charging cable do !!!

iphone 12 I am able to charge the phone but when I plug my headphones (lightning port) I am not able to listen anything!

I have checked the headphones work with other device. How ? What should I Do ?

iPhone 12, iOS 18

Posted on Jul 30, 2025 5:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2025 5:44 PM

Clean the connector (I use alcohol wipes, gently) and let it dry, then retest. Try it turned both ways, too.


Are your headphones a direct lightning connector or are you using a lightning to 3.5 jack dongle?

I’ve got the dongle + 3.5 jack wired EarPods because I switch to an old laptop w a jack often. (I just leave the dongle on the phone to switch back if it rings.)

Sometimes I’ve had EarPods fail but the dongle was still good & sometimes the reverse. I seem to have ‘something’ die about every 9 months or so even with gentle handling. Test each part with another you know is good.

4 replies
Question marked as Top-ranking reply

Jul 30, 2025 5:44 PM in response to Tony96k

Clean the connector (I use alcohol wipes, gently) and let it dry, then retest. Try it turned both ways, too.


Are your headphones a direct lightning connector or are you using a lightning to 3.5 jack dongle?

I’ve got the dongle + 3.5 jack wired EarPods because I switch to an old laptop w a jack often. (I just leave the dongle on the phone to switch back if it rings.)

Sometimes I’ve had EarPods fail but the dongle was still good & sometimes the reverse. I seem to have ‘something’ die about every 9 months or so even with gentle handling. Test each part with another you know is good.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Headphone not working but charging cable do !!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.