HELP!! Wireless Brother Printer no longer compatible w/iMac desktop. Not printing.

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Level 1

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HELP!! Wireless Brother Printer no longer compatible w/iMac desktop. Not printing.

Hi all,

I've been so frustrated. I was able to print easily from desktop and iPhone. Suddenly stopped working. Called Brother customer service numerous times and they ran me through a sequence of steps. Voila!! Able to print. Would give superlative reviews on phone survey following the call. BUT, the next day, the same problem occurred. I couldn't print. I'm on the same WiFi network. Finally called Brother out when they started trying to take me through the same steps that temporarily worked.

Same with iPhone. Asked my husband for help he connected cable from computer to printer. Again, very temporary solution. Would print then wouldn't.

I've spent way too much time to no avail. Are you having similar issues? Have you been able to solve them? My computer is now sitting in the living room. Out of my office. I now need to print a document. I'm loathe to carry it back in and go through the same process.

Any suggestions, experiences to share?

Thank you!

Posted on Aug 3, 2025 11:28 AM

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Answer 1

Top-ranking reply

MrHoffman

Level 10

155,593 points

Aug 3, 2025 12:07 PM in response to L-ZG

Which model Brother printer?

Which macOS version?

Please describe your Wi-Fi network. In particular, how many Wi-Fi routers, gateways, or access points or mesh devices do you have installed, and from which vendors, and which models?

Is all of the network gear running current firmware from the Wi-Fi vendor?

Had the Wi-Fi gear been restarted recently?

Now for the network-related questions, as this is probably a problem with the Wi-Fi gear, or with interference…

On Mac, the basic Wi-Fi environment characteristics are visible when using Option-Click on the Wi-Fi logo 🛜 in the menu bar to capture some Wi-Fi network data.

For us to look at the Wi-Fi network data here, post the items shown in the following image including the Security mode and from Channel to NSS inclusive (Security, Channel, Country, RSSI, Noise, Tx Rate, PHY mode, MCS, NSS, green highlight) (without posting the Wi-Fi address, any local HotSpots that might be present, the network name, or the BSSID, all of which are expurgated from the image shown below, red highlight), and we can take a look at the basic network environment.

Tools such as the third-party WiFi Explorer app for macOS can be used to get a better view of the Wi-Fi environment.

Your particular Wi-Fi gear might also have some built-in network monitoring capabilities.

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HELP!! Wireless Brother Printer no longer compatible w/iMac desktop. Not printing.

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