Can't submit security questions for my Apple Account

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Level 1

4 points

I get an “Apple Account Security” screen. I choose “Other Options.”

I get a “Protect your account” screen. I choose “Don’t Upgrade.”

I get a “Choose security questions to protect your account” screen. I select three questions/answers and click “Continue.”

I get the following message: “Your request could not be completed. This action could not be completed because of an error. Try again later.”

I click OK and get “An unknown error has occurred. Your request could not be completed at this time.”

I got this on 8/1/25 and 8/4/25. Seems like a bug with the website.

[Re-Titled by Moderator]

Posted on Aug 4, 2025 11:50 AM

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Answer 1

Top-ranking reply

Level 8

39,175 points

Re: can't submit security questions/answers

You may want to see whether Apple Support's online article (link below) can help with what to do:

__________________

If you still need help:

Wondering what hardware and software version you are using.

Security Questions were used at one time

( ie: ... there are articles available for those whose account still requires answers for access:

and

.

Seems new Apple Accounts are generally set up to use greater security with two-factor authentication,

and it is recommended those still using security questions change to the new verification method.:

and

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