Unable to deactivate compromised Apple ID despite identity theft

alicematiz wrote:

I clicked on a Verizon link that enable to hacker to enter my phone

No. There is no possible way a hacker entered your iPhone remotely. This is not possible.

They may have changed your Apple account password from the website if you gave them your password, but the iPhone was not involved in any way.

and change my Apple ID password. Although I created a new Apple ID account, I have repeatedly called Apple customer service to have that other account deactivated or deleted and they’re saying they’re unable to do so because the individual has to change their password or log into the account to do that. But I no longer have access to change the password because of an identity theft issue. This is a serious Life impacting incident and I need Apple support and I feel that I am not getting the protection I need as a consumer. This can happen to anyone so basically this happens people are just locked out and that account has to exist and that person is just going through my iCloud and all of my information and I can’t deactivate it or close it that’s unacceptable!

You cannot randomly request deletion of an account you don't have access to, it simply does not work that way, otherwise, anyone could just request an account they don't own be deleted.

You can request access to the account if you can prove it's yours.

click here ➜ How to use account recovery when you can’t reset your Apple Account password - Apple Support

1. This is a user to user forum. You are not addressing Apple Support here directly and a such we have no security team here.
2. As mentioned, if your account was compromised, that is different from accessing your iPhone. Clarity is of utmost importance when dealing with these types of issues.
3. Apple will not de-activate an account you don't have access to. You can try to recover access to the Apple account that is still logged into a device you own and have proof or purchase for. Once you regain access, you can do with the account whatever you want. But Apple cannot and will not delete or de-activate an account that you cannot access, because it opens up a can of worms. If anyone can just request an account be de-activated without having access to it.
4. If you still have access to a device that is logged in to the compromised account, you can try going to Settings ➜ Apple Account ➜ Sign in & Security ➜ Change Apple password. You don't need to enter the current password, just the devices screen unlock passcode.
5. If you don't have access to that, then I'm afraid there is no way to have that Apple account de-activated.

So to paraphrase all that, your Apple Account got phished (and either with no two-factor authentication or getting phished there too), and now you want an Apple Account not (no longer) associated with you deleted?

If that is what happened, your request is not happening.

It’s no longer your account, if it ever was.

Why not? Because this would not be the first time somebody tried to get somebody else’s account deleted.

Get your gear moved to your new Apple Account, and which will typically arrive with two-factor enabled.

Apple Accounts don't have proof of purchase. That's for devices only.

You need to be able to access the account to request its deletion.

Proof of purchase of a device is only required if the device has activation locked and you need to remove the logged in account from the device. This does not in any way delete the account, only removes it from the device.

If you have proof of purchase for the iPhone from Apple or an authorized reseller, you can request Apple remove the account from the device, again, this is different to having the account deleted entirely.

click here ➜ start an Activation Lock support request.

With that done, you can log in with a different Apple account on the device.

Do note, you will need to delete all apps downloaded with the compromised account from the device and erase the device and set it up again.

For more info in regards to dealing with compromised accounts click here ➜ If you think your Apple Account has been compromised - Apple Support