I have Issue with IPhone 15 battery showing as continuous charging. My iPhone is in warranty. I have talked multiple time with Apple support, but no one responds back. Apple simply says its software issue, but what about concern that I can’t come to know whether it is really charging or not? Appple support is simply not responding. How to escalate?
iPhone 15, iOS 18
If you have an Apple Store near you, make a Genius Bar appointment and talk to someone in person.
Genius Bar Reservation and Apple Support Options - Apple
We are users on this site......just like you.
All that we can do is say that you will need to work directly with Apple. Ask to speak to the store manager.
Have you done any troubleshooting at all other than restarting the phone?
First, back it up.
Then try these things in order until you find something that works:
1 Reset all settings.
2 Erase All Content and settings. Restore the backup.
3 Erase All content and settings. Set up as new. Do NOT restore your backup.
If none of those work, make an appointment at the genius bar. and have it checked again.
I have already visited. If I do restart the phone, problem goes away and come back after some time. I can’t keep on doing restart. I am complaining to multiple Support advisors from February month. No one responds back.
I have tried all resets including Factory reset & set up as new. Problem gets solved temporarily with restart & all these resets but returns after days / week or month.
Apple service centre solves it instantly with restart & problem resurfaces again.
Apple technical team has washed off hands saying this is Software issue.
I already visited Apple authorised service centre, I have already contacted & mailed Apple support. I have already did all troubleshooting & resets. Still problem is there. Only help needed is how to escalate to Apple for unsolved concern?
How to escalate concern in Apple if no support or response received?
