Crash after trying to copy a big video from iOS to PC

Hello everyone!


I have a big video file that I wanted to copy to my PC (Windows 11 Pro 24H2), I tried to do it in 2 ways:

1) using Type-C and default Windows Explorer just to copy a file on the desktop. It doesn't work, only little files can be copied by this way. After this case I found an advice: in the settings of iPhone there is an option called "TRANSFER TO MAC OR PC", it needs to be turned on "Keep Originals" so I turned this option on;

2) then using Type-C and doing the same things the process of copying dropped with a big error (logs will be attached), iPhone can't be found in Windows Explorer at all even after rebooting BUT can be found in iTunes.


I guess only Apple Developers can say something about this logs:

-	System
-	Provider
			[ Name]	Microsoft-Windows-DriverFrameworks-UserMode
			[ Guid]	{2e35aaeb-857f-4beb-a418-2e6c0e54d988}
	EventID	10111
	Version	1
	Level	1
	Task	64
	Opcode	0
	Keywords	0x2000000000000000
-	TimeCreated
			[ SystemTime]	2025-08-06T18:04:45.1422961Z
	EventRecordID	26772
	Correlation
-	Execution
			[ ProcessID]	1184
			[ ThreadID]	1376
	Channel	System
	Computer	phobos
-	Security
			[ UserID]	S-1-5-18
-	UserData
-	UmdfDeviceOffline
	LifetimeId	{0efb4be0-1853-4e61-8c2f-81daa904cabb}
	FriendlyName	Apple Mobile Device USB Device
	Location	0011.0000.0000.006.000.000.000.000.000
	InstanceId	USB\VID_05AC&PID_12A8&MI_01\B&11496774&2&0001
	RestartCount	5
==========================================================================
-	System
-	Provider
			[ Name]	Microsoft-Windows-DriverFrameworks-UserMode
			[ Guid]	{2e35aaeb-857f-4beb-a418-2e6c0e54d988}
	EventID	10120
	Version	1
	Level	1
	Task	64
	Opcode	0
	Keywords	0x2000000000000000
-	TimeCreated
			[ SystemTime]	2025-08-06T18:04:45.1412597Z
	EventRecordID	26771
	Correlation
-	Execution
			[ ProcessID]	1184
			[ ThreadID]	1376
	Channel	System
	Computer	phobos
-	Security
			[ UserID]	S-1-5-18
-	UserData
-	UMDFHostProblem2
	LifetimeId	{0efb4be0-1853-4e61-8c2f-81daa904cabb}
	Problem	8
	DetectedBy	2
	ActiveOperation	0
	ExitCode	1879048193
	Message	0
	Status	4294967295
	InstanceId	USB\VID_05AC&PID_12A8&MI_01\B&11496774&2&0001
	HardwareId	USB\VID_05AC&PID_12A8&REV_1405&MI_01
	ServiceName	AppleUsbFilter
==========================================================================
-	System
-	Provider
			[ Name]	Microsoft-Windows-DriverFrameworks-UserMode
			[ Guid]	{2e35aaeb-857f-4beb-a418-2e6c0e54d988}
	EventID	10121
	Version	1
	Level	1
	Task	64
	Opcode	0
	Keywords	0x2000000000000000
-	TimeCreated
			[ SystemTime]	2025-08-06T18:04:45.1401773Z
		
	EventRecordID	26770
	Correlation
-	Execution
			[ ProcessID]	38648
			[ ThreadID]	3984
	Channel	System
	Computer	phobos
-	Security
			[ UserID]	S-1-5-19
-	UserData
-	UMDFVerifierFailure
	LifetimeId	{0efb4be0-1853-4e61-8c2f-81daa904cabb}
	Category	Driver
	ErrorNumber	0x501000400000005
	Location	minkernel\wdf\framework\shared\inc\private\common\fxhandle.h:331(FxObjectHandleGetPtr)
	Driver	AppleUsbFilter.dll
	ImageVersion	Unknown
	UMDFVersion	2.35.0

iPhone 13, iOS 18

Posted on Aug 6, 2025 12:21 PM

Reply
1 reply

Aug 6, 2025 12:30 PM in response to CiJey49

CiJey49 wrote:

Hello everyone!

I have a big video file that I wanted to copy to my PC (Windows 11 Pro 24H2), I tried to do it in 2 ways:
1) using Type-C and default Windows Explorer just to copy a file on the desktop. It doesn't work, only little files can be copied by this way. After this case I found an advice: in the settings of iPhone there is an option called "TRANSFER TO MAC OR PC", it needs to be turned on "Keep Originals" so I turned this option on;
2) then using Type-C and doing the same things the process of copying dropped with a big error (logs will be attached), iPhone can't be found in Windows Explorer at all even after rebooting BUT can be found in iTunes.

I guess only Apple Developers can say something about this logs:




To be proactive you can file a bug report / submit your Apple Feedback here:

https://www.apple.com/feedback/iphone/


The current stable release of iOS including bug fixes, security updates is iOS 18.6

Update your iPhone or iPad - Apple Support



ref: https://developer.apple.com/forums/

ref: https://developer.apple.com/support/


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Crash after trying to copy a big video from iOS to PC

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