Unable to update billing address due to $0.81 balance on Apple Account

Dear Customer Support,


I hope this message finds you well.


I am writing to seek assistance regarding a challenge I am currently facing with my account. I have a balance of $0.81, and I am unable to add my credit card due to the need for an update to my billing address, specifically a change in country. However, since I cannot reduce my balance to $0.00, I am stuck in a loop where I cannot update my country in the account profile or purchase any app that costs $0.81.

Could you please provide guidance on how I can resolve this issue as soon as possible? I need to purchase some apps urgently, and adding my credit card is essential to do so.

Thank you for your prompt attention to this matter.


Best regards,


ARK Reepon



[Re-Titled by Moderator]

Original Title: Billing Address Change problem.

MacBook Pro 14″, macOS 15.5

Posted on Aug 8, 2025 12:27 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2025 1:47 PM

Make a request to zero out any remaining balance on your account by contacting Customer Support by phone:


* 1-800-APLCARE.
* Contact Support.


If you need to change your region, then click ▶︎ Change Region for step-by-step instructions.


Good luck! 👋🏼😉

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Unable to update billing address due to $0.81 balance on Apple Account

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