Resetting iPad with invalid Apple ID

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Resetting iPad with invalid Apple ID

okay so I have an IPad that is connected to a different Apple ID then my phone and I recently I found it again so I went on it and it always kept giving me the screen of “please sign using password” so I would put it in with the correct password but it would still say invalid so I kept trying and now it says it’s locked so when I go to unlock it says “this Apple ID is not valid or not supported” I have no clue what I’m supposed to do since I’ve tried a lot of stuff I would just like to completely reset it so I can put the same Apple ID as my phone

[Re-Titled by Moderator]

Original Title: Apple ID is invalid

iPad

Posted on Aug 11, 2025 11:07 PM

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Answer 1

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Limnos

Community+ 2026

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Aug 12, 2025 7:44 AM in response to Madsads

To me it sounds like you used it with a different Apple Account that hasn't been used in a long time. Apple may invalidate accounts that have sat unused for a year or more.

For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this board are users like yourself).

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support

Note that an invalid ID is not the same as a disabled one.

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Resetting iPad with invalid Apple ID

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