Face ID issues-"Reset Face ID" deactivated

Test in a Fresh Environment

1. Back up your iPhone.
2. Go to Settings → General → Transfer or Reset iPhone → Erase All Content and Settings.
3. Set up as new (do not restore from backup yet).
4. If Face ID & Passcode is available now → your backup contains the restriction.

If, after the above test, it’s still greyed out, the device is almost certainly locked by supervision or MDM at the firmware level.

I updated my iPhone 14 Pro to 18.6.1 this afternoon and had the same issue. Face ID stopped working and the Reset Face ID button was greyed out.

Tried a bunch of things, and got to the point I needed to turn off Stolen Device Protection (had it set to Away from Familiar Locations, this was at my home). Once I turned off Stolen Device Protection, Face ID started working again, I didn't have to do anything else.

That solution doesn't really make sense to me but there you have it.

1. Is this your corporate/organisation/enterprise/School Management iPhone? Then please contact the system administrator of your corporate//organisation/enterprise/School Management
2. If it is your device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
   1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
   2. Or please contact the system administrator of the organisation who provided the profile to you

A corporate profile installed on your iPhone could potentially be contributing to the inaccessibility of certain features. 

Here's why:

• Restrictions: Corporate profiles can have restrictions placed on apps and functionalities. These restrictions might be limiting some activity, causing it to be unresponsive or quit.
• Managed Apps: IT departments might deploy specific navigation apps through the profile, potentially blocking certain functions or features.
• Security Settings: Corporate profiles often have stricter security settings that could affect app or function behavior. This might be causing unexpected behavior of an App or functions.

Here's what you can do:

• Check with IT: The best course of action is to contact your IT department. They can explain the restrictions set by the corporate profile and see what is affected. They might be able to adjust settings or suggest alternative apps or features approved for corporate use.
• Look for App Conflicts: See if your IT department uses a different app through the corporate profile. Conflicting apps might cause crashes.

Additional points to consider:

• Even if the profile isn't directly affecting the function, it's still a good idea to check with IT. They might be aware of similar issues and have workarounds.
• While troubleshooting, make sure you prioritize safety. Don't fiddle with your phone. 

By working with IT and considering these possibilities, you can hopefully identify if the corporate profile is the culprit and find a solution that allows you to use the iPhone to your liking.

Follow these steps, testing after each step:

• Face ID not working.
• Software Update.
• Turn iPhone on or off.
• Force Restart iPhone.

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Repair Request.

Need more help?

• Call 1-800-APLCARE.
• Contact Support.
• iPhone Support.
• iPhone User Guide.

Click ▶︎ Check Repair Status. 🔧

Good luck! 👋🏼😉

Just an FYI, I did not have to actually reset face recognition. For me, simply turning off Stolen Device Protection (waiting an hour) solved my problem. With it off, Face ID worked correctly for me.

I have since turned Stolen Device Protection back on and everything is still working.

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.

Remember, the right question often leads to the solution!

Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.

iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.

Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.

Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.

See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

dncollins wrote:

On another note, to make sure I can delay a future OS update, where do I go for that?

Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.

I have been updating my devices ever since I bought my first device in 2009. iPhone 3Gs, 4S, 5, 6, SE (1st Gen), 7, 8 and iPhone 12 Pro, iPad Pro, iPhone 13, Macbook Air 2019, MacBook Pro 16"

I never had any issues with any iOS, iPadOS, or macOS updates to date.

I would personally recommend everyone update their devices instead of listening to rumors from people who may not have kept their devices free from any spurious software.

iOS / iPadOS devices cannot be hacked or infected with Virus / Malware / Spyware if it is updated to the latest iOS/iPadOS unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed them on your device or/and have Jailbroken. 

iOS updates generally aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. Issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.

This seems purely coincidental so please check the Setting on your device.

See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

Great job with uncovering the mystery behind this story. 👍🏼

Our community is eternally grateful for your insight.

I’d like to offer you an opportunity to consider joining us in volunteering here in the community.

When you solve problems, it can be very rewarding.

Think about it, dncollins. You already have a head start (your score is above average).

Share what you know and get recognized. 😉

Just simply browse the posts in the community and answer questions.

Use hyperlinks 🔗 to connect your bullet points to articles for easy reference.

When people upvote your answer (as I have), then you’ll earn points.

I started several years ago during the holidays and (like many others here), got addicted. 😁

Then I asked for a username change to reflect my interests.

Give it a try. 😇

Yes my Face ID is deactivated

To reset my Apple account email I can’t login and I can’t logouts email not active I want to login another email