Camera Not Working in Banking and Other Apps After iOS 18 Update

After updating to iOS 18.5 on my iPhone 15, I ran into a weird problem. Whenever I try to use the camera inside my banking app to scan and pay, it just shows a black screen. The same thing happens with Google apps too it says

“The camera is not available. Exit Split View to enable camera.”


But here’s the confusing part the camera works perfectly fine on apps like Instagram.

 

And yeah, it does go back to normal after restarting my phone, which is fine I guess. But now every week I’m basically gambling with my phone like “is my camera gonna die today?” 😭 The most embarrassing part is when I’m at a restaurant trying to scan and pay, and suddenly the app just won’t scan. I’m literally stuck standing there smiling awkwardly🧍🏻for a whole minute waiting for my phone to reboot. Never thought a cashless society would make me wanna disappear into the ground like this 💀



[Edited by Moderator]

iPhone 15

Posted on Aug 16, 2025 2:43 PM

Reply
4 replies

Aug 17, 2025 2:46 AM in response to bhumipat

Google Lens is not an Apple Product


The app developer may not have updated their software to ensure compatibility with the iOS version your device is currently running.


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



Aug 17, 2025 3:04 AM in response to sberman

Thanks for pointing that out, I appreciate it 🙏 But honestly I have no idea what kind of setup info I’m supposed to give you. I’m literally just using my iPhone like a normal 🥺 And yeah, I know Split View isn’t even a thing on iPhone so how would I even turn it on in the first place 🤷‍♂️

The weird part is this never happened back on iOS 17, so I’m kinda confused why it suddenly became a thing now 😞

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Camera Not Working in Banking and Other Apps After iOS 18 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.