Password reset for Apple Account that doesnt exist

I got an email from Apple saying “Dear (my name).. there were too many failed attempts for (my grandpas email that has no connection to Apple whatsoever)..” They said someone tried to log into the acc but failed too many times and now its locked for 8 hours. I dont understand how because my Apple Account is on my email and my grandpa doesnt have an Iphone (nor any other Apple product) so he doesnt need an Apple account and YET his mail is somehow connected to an Apple Account under my name?


Whats going on?

iPhone 15

Posted on Aug 20, 2025 8:28 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2025 10:34 AM

It's possibly and likely a scam.

But it's usual for Apple to send emails for login attempts to Apple Accounts to the rescue email on file.


However, the usage of your name with his email is very strange. Even when sending these emails, Apple will us the name on file for the account that was attempted to be logged into, not some other name for no discernible reason.


If you are 100% sure your grand father's email accounts has not been used as the primary email address for an Apple Account, then this pretty surely a scam and can be ignored.

Does it have a link to somewhere to "reset" the password? If so, that's a dead giveaway, Apple won't add a reset link. They will instruct you to do so on your device.


You can forward it to Apple at reportphishing@apple.com


click here ➜ Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Similar questions

3 replies
Question marked as Top-ranking reply

Aug 20, 2025 10:34 AM in response to Spartaxi

It's possibly and likely a scam.

But it's usual for Apple to send emails for login attempts to Apple Accounts to the rescue email on file.


However, the usage of your name with his email is very strange. Even when sending these emails, Apple will us the name on file for the account that was attempted to be logged into, not some other name for no discernible reason.


If you are 100% sure your grand father's email accounts has not been used as the primary email address for an Apple Account, then this pretty surely a scam and can be ignored.

Does it have a link to somewhere to "reset" the password? If so, that's a dead giveaway, Apple won't add a reset link. They will instruct you to do so on your device.


You can forward it to Apple at reportphishing@apple.com


click here ➜ Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Aug 20, 2025 11:08 AM in response to Spartaxi

The links are correct.


It is possible his email address was used to create an Apple Account with your email address as a rescue email in that case.


If he has any Apple device, like an iPad, an Apple TV, or just uses Apple services on other devices like an Android phone or Smart Tv, then its possibly he made an Apple account with his email address and your name, though its kind of odd.


Where on your laptop did you try to log on to the account? His email provider's website? Or an Apple website?

Or in settings on your laptop?


If the Apple website says the account is locked, then it exists and is locked.


Which means his email address is in fact associated with an Apple Account.

In which case, you can go to iForgot and try to reset it to gain access to it.




Aug 20, 2025 10:44 AM in response to Phil0124

The message continued like this:


If you did not make this change or you believe an unauthorised person has accessed your account, you should go to iforgot.apple.com to reset your password as soon as possible. Then sign into your Apple Account account page at https://account.apple.com to review and update your security settings.


I did not click on the links or anything like that, but I did go on my laptop to try to log into the account just to see if it even exists and it did say it was locked out for 8 hours just as they said so it didnt make any sense.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Password reset for Apple Account that doesnt exist

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.