iPhone 16 Pro Max – Screen Not Responding to Incoming Calls

Question

Level 1

4 points

iPhone 16 Pro Max – Screen Not Responding to Incoming Calls

I’ve been experiencing this issue with my iPhone 16 Pro Max since day one. At first, I ignored it, but lately it’s getting worse.

The issue:

Whenever my phone is in my pocket or placed face down on a table, about 1 out of 3 times it won’t respond to incoming calls.

The phone rings and routes the call to my Apple Watch, but the iPhone screen doesn’t wake up.

The screen only turns on after the call ends, or if I answer the call from my watch. In both cases, it takes 5–20 seconds for the screen to respond.

Troubleshooting I’ve already tried:

Manually reset the phone.
Removed case and screen protector (using the device bare).
Had the phone checked by an Apple Authorized Service Provider: all sensor diagnostics came back normal.
The service provider also reset my phone on their system, but the problem persisted.

My concern:

The device is under warranty until December, and this is my second time posting about the issue. What are my options moving forward?

iPhone 16 Pro Max

Posted on Aug 22, 2025 7:18 AM

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Answer 1

WheelieNick

Level 8

46,351 points

Aug 22, 2025 8:08 AM in response to Iris786

Have you tried a forced restart to see if the issues persist?

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the side button.

if this is not working you might want to have it looked after under warranty. Return to the store where you have bought it for that

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Answer 2

Iris786 Author

Level 1

4 points

Aug 22, 2025 4:26 PM in response to WheelieNick

Doesn’t need to do that as phone becomes responsive on its own after 5-10 sec or either of the 2 scenerios(1. Receiving call on watch or 2. Caller ends the call as I couldn’t pick it with non responsive screen)

im in touch with support team. As authorized service provider is my current hope as In my place there is no official Apple Store only authorized service providers for warranty claims.

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