Hi, I have an issue with my iPhone 15, which I bought in August 2025. In the settings and on the Apple website, the production date is shown as July 31, 2026. Can you explain why this is ? The store said that the phone was new, but it was just unpacked in order to put it on the window. the phone should be new, because in the model number the first letter is M. What should I do?
iPhone 15, iOS 18
Interesting. Wondering how it is possible to buy a phone a year before it was manufactured. Did you buy from an authorized Apple dealer......or a store that was simply selling iPhones?
If you did, you will be able to find their name when you search for authorized dealers in your area using this link:
If you tap Settings > General > Warranty........what information is displayed there?
If the dealer is not authorized......you don't know what you are getting. The phone was certainly not new.
An "M" at the beginning of the model number does not mean that the phone is new. It means that it has not been refurbished. The phone could have had previous owner(s).
Did you check the warranty status?
Even if you bought a new phone from the Apple Store, you only have 14 days to return the phone for a refund. A store is not going to refund your money for a phone that is a year old.
Lucky you.Although you did not buy a new phone, you got a new phone warranty.....if it is real.
You'll have to ask Apple about that. Take the phone in to the Apple Store to have it checked.
TheLittles wrote:
"I checked, it's not an authorized Apple dealer. But the store is quite famous in my city. I'm thinking of making a refund, but I'm afraid they'll refuse and first I want to figure out why this happened"
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Returning this Phone:
Perform as instructed here, logging out of iCloud, prior to performing this: What to do Before you Sell, give Away, or Trade in your iPhone or iPad - Apple Support
There is nothing to see here. They bought a new iphone and they have 12 months warranty. The whole thing is a misunderstanding!
I checked, it's not an authorized Apple dealer. But the store is quite famous in my city. I'm thinking of making a refund, but I'm afraid they'll refuse and first I want to figure out why this happened
Unfortunately, there is no official apple store in my city. But I just checked the documents I was given when buying the phone. It says that the activation date is August 9, 2025, just the day I bought it. I have even more questions...
"I checked, it's not an authorized Apple dealer. But the store is quite famous in my city. I'm thinking of making a refund, but I'm afraid they'll refuse and first I want to figure out why this happened"
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Returning this Phone:
Perform as instructed here, logging out of iCloud, prior to performing this: What to do Before you Sell, give Away, or Trade in your iPhone or iPad - Apple Support
Oh, I just looked. It says that the warranty restrictions and the warranty expire on July 31, 2026. I don't understand anything
iphone purchased early Aug 2025 will have warranty expiry at end July 2026, what is the problem?
The date in when checking the serial number does not coincide with the purchase of the iPhone
