don’t have access to my trusted phone number anymore.

Hello, I don’t have access to my trusted phone number anymore.

My Apple ID is locked with an Iranian phone number and I cannot receive codes.

Can you help me change or remove the trusted phone number?

I still have access to my email and can answer security questions.

Posted on Aug 29, 2025 9:15 AM

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Question marked as Top-ranking reply

Posted on Aug 29, 2025 12:32 PM

If you are in Iran you will probably find there is no way to reach Apple Support.


What you describe is contradictory. Accounts using security questions don't have trusted numbers or trusted devices.


If you can get hold of Apple and you are using security questions, Apple will probably only help you changeto two factor authentication.


If you an get hold of Apple and you are using two factor authentication, you will have to use account recovery to regain access to your account. Read: How to use account recovery when you can’t reset your Apple Account password - Apple Support


3 replies
Question marked as Top-ranking reply

Aug 29, 2025 12:32 PM in response to Tanin18

If you are in Iran you will probably find there is no way to reach Apple Support.


What you describe is contradictory. Accounts using security questions don't have trusted numbers or trusted devices.


If you can get hold of Apple and you are using security questions, Apple will probably only help you changeto two factor authentication.


If you an get hold of Apple and you are using two factor authentication, you will have to use account recovery to regain access to your account. Read: How to use account recovery when you can’t reset your Apple Account password - Apple Support


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don’t have access to my trusted phone number anymore.

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