Cant login to icloud through web browser, “Failed to verify your identity Try Again”

Hi jwr_sup

welcome to the Apple (user-to-user) Community!

Re: Cant login to icloud through web browser, “Failed to verify your identity Try Again”

Trying to login to icloud on PC through web interface, tried resetting passwd.

“Failed to verify your identity Try Again”. Has worked previously.

For tips: You may want to browse through: What to do: If you can't connect or sign in to iCloud - Apple Support

Also:

Wondering if your software is up-to-date, and which browser you are using to access icloud on your PC:

Apple Support's online article: Web-only access to iCloud - Apple Support

Eg says:

What browsers are supported?

iCloud.com supports the latest versions of Safari, Firefox, Chrome, Edge and Opera.

System requirements for iCloud - Apple Support

Eg: says:

Recommended system requirements

PC

• Microsoft Windows 11
• iCloud for Windows 15
• Outlook 2019 or later

There are also minimum system requirements listed for various iCloud features in the above linked article"

Eg: iCloud Drive

• Windows 10 with iCloud for Windows 10 or later

iCloud Drive folder sharing

• iCloud for Windows 11.1

iCloud Passwords

• Windows 10 with iCloud for Windows 12.x

Shared Albums

• Windows 10 with iCloud for Windows 10 or later

________

If you still need help:

Your Apple Account is the account you use to access Apple services like Apple Music, iCloud, and more. It includes the email address and password you use to sign in as well as the contact, payment, and security details you use across Apple services.

________

If needed: You could try logging in to your Apple Account online: https://account.apple.com/

and

See how to: Get a verification code and sign in with two-factor authentication - Apple Support

You can check whether all your details are up-to-date, or edit details to make changes.

It may take up to 24 hours for any changes you make to update everywhere they are in use.

Apple Account support have a website online for info. / help / support / contact details etc:

Apple Account - Official Apple Support

All the best :-)

Wondering if you have VPN installed ... ie: sometimes causes various interferences ... try turning it off. See if there's a difference with iCloud.

Unnecessary third-party (non-Apple) apps like virus-checkers, ad-blockers, cleaners and the like can also be culprits. Again, try turning them off, or better yet, use uninstallers from their developers (hopefully to ensure removal of any stray files).

Any third-party apps you find necessary need to be kept up-to-date to sidestep "incompatibility" issues.

Re: "What do I do?! Is there no place to report this error?"

You can contact iCloud Support:

(There is a "Get Support - start now" link (online chat, phone, email, etc) at the very bottom of their webpage (link below):

iCloud - Official Apple Support

M$ edge gave me the same results as latest FF , however i have confirmed librewolf does allow normal login.

Logging in from Microsoft Edge browser seems to have worked. It still doesn't work in Firefox, even though I have no VPN and disabled my adblocker. I'd rather not uninstall it. Thanks for the clues.

I finally figured out the solution for likely mostly everybody that's been encountering this issue. That is, if you've been getting this exact error message when you try to sign-in to your iCloud account on icloud.com or account.apple.com on a PC browser other than Safari (Chrome in my case).

I went down a crazy rabbit hole with the Google Search Engine and ChatGPT. However, the answer is super... super... simple.......

ANSWER: Reset settings.

1) Click the three dots in the top right of Chrome, next to your Chrome profile picture.

2) Click "Settings" at the bottom of the dropdown menu.

3) Find "Reset settings" on the left hand side.

4) Boom. Congratulations. You've now fixed your Google account and can sign-in to your account without having to go into incognito mode or use the Safari browser, if Chrome is your preference.

same for me too. i can log in to apple account just fine, my password & user details are all correct. yet when i try to log in to icloud, i get a wrong username/password error.

Firefox latest Ver, Win11.

Checked on multiple browsers, same error.

seems to work when using EXACT same log in details , but on iphone using Firefox browser.

the strange thing is it only works if i use the auto log in with finger print option. if i use the password that is linked to the fingerprint, it behaves exactly as win 11 browser behaves.

to add to my earlier comment. when i go to log in , the details ARE correct because i get the 2 factor code sent to my iphone, and the sign in prompt approval request. so the password & account name are right, its apple having some type of error

Hello brbo,

I am having the exact same problem as jwr_sup. I checked all the possibilities in If you can't connect or sign in to iCloud - Apple Support, and none of them corresponded to our issue or provided a possible solution. There seems to be no issue in the System Status either. I'm using an up-to-date Firefox browser. I have all the system requirements and was able to log in hassle-free into my Apple Account online via https://account.apple.com/ .

When I try to log into iCloud, my phone gets the log in attempt notification and gives me a verification code. But on the browser, it keeps showing the "Failed to verify your identity. Try again" error message. It started randomly yesterday and persists today. Meanwhile, I tried changing my password to see if it worked, and the change itself was successful. When I type in the old password, it gives me the "Check the acount information you introduced and try again", but when I type in the new one, it gives me the "Failed to verify your identity. Try again" one... What do I do?! Is there no place to report this error?

sort of like a pothole in a road i travel every day to work. yes i can drive around it, but id like the pothole fixed.

im able to work around this error, but id rather it be fixed than me need to work around it.

Thank you kindly for replying, and for letting us know :-)

Good to know you persevered and found a way! Thank you kindly for letting us know what worked for you :-)