Apple care is not working as promised. I got a broken screen and they are replacing. What should I do? I have active care services.
[Re-Titled by Moderator]
Original Title: Apple Care
MacBook Air, macOS 15.6
Here is a link to the AppleCare+ agreement:
You will need to reference the exact section when dealing (or arguing) with Apple.
FYI, if Apple is repairing the unit, then I don't see the problem. Either it is covered for free under the warranty, or you are paying the corresponding fee if it is considered Accidental Damage. Either way, it seems Apple is repairing your device which is what AC+ is meant to do.
Looks like even with AppleCare+, there is a $99 USD fee for repairing accidental screen damage.
What do you mean it's not working as promised...
If you broke the screen, and they are replacing it, what's the problem?
Do you have AppleCare or AppleCare+?
Standard AppleCare doesn't cover accidental damage.
BatteryProbelemIOS wrote:
I have apple care + and getting no solution. They are keeping policy terms according to their need when you want the service however they sell it by promising what they can’t deliver.
We users can not speak to Apple's policies. Contact Apple for warranty issues.
BatteryProbelemIOS wrote:
It is clearly a question on sales practice and not delivering what was promised.
No. It is a matter of you having not actually read the terms for AppleCare+. Apple can repair or replace the device at their discretion. If you're unhappy with it and want to waste your money, call a lawyer. You will lose.
They said at the time of sales that they will replace the device. Thats a promise no matter what. But today they are not even discussing this with me. From last 4 days I am calling and texting but no solution. It is clearly a question on sales practice and not delivering what was promised.
I already did, as I said 10 times. How many times should I call and repeat myself?
I have my own personal work responsibilities. After that every evening should I call apple to say hi how are you guys. I am having this issue can you help me. What do you mean I should contact them? They are not giving a solution thats why I am asking here. Or I even be grateful if get a solution not an advice.
BatteryProbelemIOS wrote:
I already did, as I said 10 times. How many times should I call and repeat myself?
I have my own personal work responsibilities. After that every evening should I call apple to say hi how are you guys. I am having this issue can you help me. What do you mean I should contact them? They are not giving a solution thats why I am asking here. Or I even be grateful if get a solution not an advice.
We users can not provide a warranty issue solution. If I had an out of warranty computer with a broken display I would get a new computer.
I have apple care + and getting no solution. They are keeping policy terms according to their need when you want the service however they sell it by promising what they can’t deliver.
Please state what you expect other end users to accomplish in this matter.
AppleCare replacement for broken Mac screen
