Unable to activate FaceTime and iMessage on iPhone

Yesterday my phone was working perfectly fine, I wake up and my iMessage and FaceTime won’t activate, yes I restarted my phone, yes I did a factory reset, yes I did everything even changed my iCloud password anybody else have this issue


[Re-Titled by Moderator]

Original Title: iCloud sudden won’t activate iMessage or FaceTime

iPhone 14, iOS 18

Posted on Sep 8, 2025 1:26 AM

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Question marked as Top-ranking reply

Posted on Sep 8, 2025 8:02 AM

I have the same issue. I spoke to Apple Support and they indicated that there had been some sort of security issue on my account, specifically in iMessage, so they had me go to https://getsupport.apple.com/products and request reactivation on all of my other devices. I noticed that in my iPhone settings my Apple email was not one of the options to use messaging, and I was unable to turn it on. I have requested reactivation on all my devices and I'm waiting for an email from them.


4 replies
Question marked as Top-ranking reply

Sep 8, 2025 8:02 AM in response to Bryanajenkins

I have the same issue. I spoke to Apple Support and they indicated that there had been some sort of security issue on my account, specifically in iMessage, so they had me go to https://getsupport.apple.com/products and request reactivation on all of my other devices. I noticed that in my iPhone settings my Apple email was not one of the options to use messaging, and I was unable to turn it on. I have requested reactivation on all my devices and I'm waiting for an email from them.


Sep 8, 2025 10:09 AM in response to Bryanajenkins

I'm having the same issue, not able to log into iMessage or Facetime on anything other than my iPhone 14. I opened a chat support with Apple and they pointed me towards https://getsupport.apple.com/products


I then selected "Apple Account" under More Devices and Services, followed by "iCloud, FaceTime & Messages". After entering my information, I was told that the issue would be remedied within 24 hours.



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Unable to activate FaceTime and iMessage on iPhone

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