Having trouble transferring 2FA from old iPhone to new one

I am trying to transfer my iCloud/Apple ID to my new iPhone and I got through all of the steps until it says I neeed a 2FA with my old phone and it sent a code to an old phone number that I don’t use anymore and has been deleted - same with my recovery phone number. The strange thing is that it says I only have my newer phone number on this phone and I need to use that one to get the code for the 2FA. How can I fix this?

iPhone 13

Posted on Sep 8, 2025 11:56 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2025 9:20 AM

See if you can get it on a different device as indicated in the methods outlined in Get a verification code and sign in with two-factor authentication - Apple Support


If you can’t receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


Once you get you account working again, add several methods for getting a code so this doesn't happen again.


2 replies
Question marked as Top-ranking reply

Sep 9, 2025 9:20 AM in response to finnegan240

See if you can get it on a different device as indicated in the methods outlined in Get a verification code and sign in with two-factor authentication - Apple Support


If you can’t receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


Once you get you account working again, add several methods for getting a code so this doesn't happen again.


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Having trouble transferring 2FA from old iPhone to new one

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