User profile for user: domagoj114
domagoj114 Author
User level: Level 1
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Battery and Performance Issues with My iPhone

Dear Apple Support,


I purchased my iPhone about a month and a half ago, but I am already experiencing serious issues with it. The battery drains unusually fast and does not last nearly as long as I would expect from a new device. In addition, the phone frequently lags – apps open slowly, sometimes crash, and the whole system occasionally freezes.


Since this is a relatively new device, I believe these problems are not normal. I would like to request assistance in resolving the issue, whether through diagnostics, repair, or replacement, depending on your team’s assessment.


Please let me know the next steps and how I can proceed to have this problem solved as soon as possible.


Thank you in advance for your help.


Best regards

iPhone 16 Pro, iOS 18

Posted on Sep 9, 2025 5:44 AM

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User profile for user: Mac Jim ID
Mac Jim ID
Community+ 2026
User level: Level 9
70,512 points

Posted on Sep 9, 2025 6:31 AM

Please note, that you are not speaking to Apple here. We are simply users just like you. If you would like to talk to Apple, you would need to contact them here:

Contact Apple Support - Apple Support


If you would like to explore the performance of your battery here, you would need to post what you have showing at Settings > Battery. Include the green battery graph with the last 24 hours option and at least the top 5 apps that are responsible for consuming the battery. Apps noted there with Background Activity are using the battery even when you are not using the app. There are definitely some apps that are responsible for battery consumption that are not seen in other apps. Those can be identified there and it is your choice if you want to use an app that will drain your battery faster.

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Question marked as Top-ranking reply
User profile for user: Mac Jim ID
Mac Jim ID
Community+ 2026
User level: Level 9
70,512 points

Sep 9, 2025 6:31 AM in response to domagoj114

Please note, that you are not speaking to Apple here. We are simply users just like you. If you would like to talk to Apple, you would need to contact them here:

Contact Apple Support - Apple Support


If you would like to explore the performance of your battery here, you would need to post what you have showing at Settings > Battery. Include the green battery graph with the last 24 hours option and at least the top 5 apps that are responsible for consuming the battery. Apps noted there with Background Activity are using the battery even when you are not using the app. There are definitely some apps that are responsible for battery consumption that are not seen in other apps. Those can be identified there and it is your choice if you want to use an app that will drain your battery faster.

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Battery and Performance Issues with My iPhone

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