User profile for user: theoffsidetrap
theoffsidetrap Author
User level: Level 1
4 points

Unable to get facetime or imessage activated

Hi everyone,


I have seen another post (will link at the end) which mentions OTPs are not being received and the number was ported from one network to another. I have moved my number to another provider and came back to my original network later on. The issue is while I had ported my number, facetime and imessage got activated on it easily, while now I am back to the original network, I am unable to have my facetime and imessage activated on the same line.


Still getting other service texts, updates and notifications from my other apps and services - just not facetime and imessage activation.


Link to the other post: OTP not receive after doing MNP - Apple Community


Any help would be appreciated.


Location: Pakistan

iPhone 16 Pro, iOS 18

Posted on Sep 12, 2025 5:59 AM

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User profile for user: brbo
brbo
User level: Level 8
40,639 points

Sep 13, 2025 1:24 AM in response to theoffsidetrap

R: Unable to get facetime or imessage activated


You may want to check that you are signed it to your Apple Account on your iPhone with your correct details:

Sign in to your Apple Account on the web or in your device settings - Apple Support


If you want: you can also check your details are correct (or edit them) online : https://account.apple.com/

If needed:

How to: Get a verification code and sign in with two-factor authentication - Apple Support


Then, wondering if Apple Support's online article (link below) can help you:

If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support

Eg: says:

When activating iMessage or FaceTime, you might see one of these messages:

  • Waiting for activation
  • Activation unsuccessful
  • An error occurred during activation
  • Could not sign in, please check your network connection
  • Unable to contact the iMessage server. Try again.


Please see trouble-shooting details in above article.

__________________

If help is still needed:

More troubleshooting: If you can't send or receive messages on your iPhone or iPad - Apple Support

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Unable to get facetime or imessage activated

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