Imac on Sequoia can't sign in to iMessage, but can sign in to FaceTime

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Level 4

1,184 points

Imac on Sequoia can't sign in to iMessage, but can sign in to FaceTime

2019 iMac Sequoia 15.6.1 started asking for my password for iMessage and FaceTime. I was able to sign in to FaceTime, but not iMessage. It will show iMessage but it's not accessible. I can see the app interface, but not use it. It is blank without any previous threads visible on the app. If I attempt to open its settings, they are visible, but not accessible. Thus, no way to sign out and sign in again etc. I can sign in to my iCloud Apple account no problem on the iMac and my iPhone. All the same passwords etc. My iPhone works fine for iMessage and FaceTime. Is there a way to sign out using Terminal or something. Any suggestions would be greatly appreciated

iMac 27″, macOS 15.6

Posted on Sep 12, 2025 10:41 AM

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Answer 1

Chris Doyle Author

Level 4

1,184 points

Sep 18, 2025 10:00 AM in response to brbo

Thanks brbo.

This was a result of Apple incorrectly and arbitrarily flagging my phone number as a spammer. I spent many days trying to figure this out, and another week working with Apple to rectify the situation. My sister in law just went through the same thing a month ago.

You have no say in this policy. Once a phone number has been flagged (incorrectly, or not), it can only be corrected ONCE. If it happens a second time, regardless of your non-guilt, that phone number is now PERMANENTLY banned forever.

A dystopian scenario that captures the zeitgeist of our times.

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