iMessage and Facetime not activated in all my Mac computers

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Level 1

6 points

iMessage and Facetime not activated in all my Mac computers

Hello community.

Tuesday night I noticed a notification on my iphone saying that my iMessage had a problem and suggested contact Apple Support. After restarting my iPhone I did not receive any notification related to that and my message was working without issues. But Wednesday morning my iMessage and Factime on my M4 stopped working, asking for activation. I followed the steps required with my Apple ID credentials. iMessage opened but stopped after 5 or 7 seconds, asking for activation again. I contacted Apple Support and we were working on the issue for two hours with no success. Apple support recommended reinstalling macOS (I had the last update of Sequoia), but the problem persisted. When arrived at home (I was at work), I noticed the same issue was affecting all my account in all my Mac computers. I am still experiencing the problem. I am able to use Facetime entering my Apple ID credentials every time I start it, but not iMessage. Curiously and fortunatelly my iPhone 16 is not affected. I found some articles on the Internet informing about similar problems affecting some users, and I know some friends and relatives experiencing the issues. Maybe it is a coincidence. I do not know what to do next. I have the case number with Apple Support, but I am feeling really frustrated. Is this a problem affecting multiple people or it is just an isolated case? Is there some advise about what to do and why is this issue affecting all my mac devices? They were working perfectly before.

Posted on Sep 12, 2025 12:37 PM

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Answer 1

brbo

Level 8

41,815 points

Sep 13, 2025 1:59 AM in response to Emorve

Hi Emorve

welcome to this Apple (user-to-user) Community!

Re: "iMessage and Facetime not activated in all my Mac computers

Is there some advise about what to do and why is this issue affecting all my mac devices?"

You may want to check whether you are signed in to your Mac(s) with your correct Apple Account details.

Sign in to your Apple Account on the web or in your device settings - Apple Support

You can check your details are up-to-date (or edit any) in Apple Account online: https://account.apple.com/

If needed: Get a verification code and sign in with two-factor authentication - Apple Support

Unnecessary third-party (non-Apple) apps like ad-blockers, virus-checkers, cleaners, and the like, even VPN, can cause interference. If installed: Try turning them off (or use uninstallers from their developers) and see if that makes a difference.

Any necessary third-party apps need to be kept up-to-date to avoid incompatibility issues.

Else: Apple Support have a trouble-shooting article online (link below), Wondering if that is of any help:

If you can’t turn on or sign in to iMessage or FaceTime on iPad, Mac, or Apple Vision Pro - Apple Support

_________________________________________________________________

Re:: Is this a problem affecting multiple people or it is just an isolated case?

Sorry I can not say for sure. We are all Apple users, like yourself, in the community, so no-one here gets to see the feedback or issues reported to Apple.

Many people do have problem-situations that arise, and some of us volunteer our time and efforts in this community of communities to do what we can to assist. There are often multiple possible causes to a situation such as yours, so cases with the same "face" may have differing causes, and thus differing solutions. Of course, there are "bugs" at times, that only Apple software engineers can "fix", given enough feedback on which hardware and software models and OS versions are affected.

Eg: Apple Support's feedback webpage: Product Feedback - Apple

All the best :-)

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Answer 2

brbo

Level 8

41,815 points

Sep 13, 2025 8:40 PM in response to Emorve

There's now another discussion thread on a similar issue:

Imac on Sequoia can't sign in to iMessage… - Apple Community

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Answer 3

Emorve Author

Level 1

6 points

Sep 14, 2025 7:53 AM in response to brbo

Hi brbo, thank you for taking your time on giving me some options to explore for resolving the issue. I completely understand your last paragraph and therefore I know the same problem could it be caused by different sources. My question was only to be sure that this is not a widespread issue as a consequence of a failure on the Apple side, but I think is not at least by now. I never have used antivirus, but I am going to explore your suggestions on the third-party apps and the other recommendations for sure.

Much appreciated,

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Answer 4

brbo

Level 8

41,815 points

Sep 14, 2025 3:10 PM in response to Emorve

Thank you kindly, for taking the time to explore, and for your reply.

One more place you might want to check, while you are at it, is browser extensions.

If installed, they can usually be turned off while checking whether or not that lends improvement to the situation.

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Answer 5

brbo

Level 8

41,815 points

Sep 16, 2025 3:28 PM in response to Emorve

Hi again. For what its worth:

Seems that a widespread problem did occur, yet from 15th Sept.

After contacting Apple support, one person shared their experience and a way to request activation of the Apple Account (https://iforgot.apple.com/unlock)

... details in the linked discussion thread mentioned earlier: ie:

iMessage/FaceTime keep logging me out (ma… - Apple Community

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iMessage and Facetime not activated in all my Mac computers

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