Apple Account disabled for App Store and iTunes

My apple and iTunes account was disabled and I can no longer update apps in my iPhone Again what do I do


[Re-Titled by Moderator]

Original Title: Apple and ITunes account has being disabled

Posted on Sep 14, 2025 2:27 AM

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Question marked as Top-ranking reply

Posted on Sep 14, 2025 2:57 AM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


Use the above resources I provide to contact Apple instead of starting at the top level general support link at Contact - Official Apple Support . The special contact link I provided is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. I am saving you the trouble and time looking for it. 😉


If it is another reason, post with more details.


1 reply
Question marked as Top-ranking reply

Sep 14, 2025 2:57 AM in response to onwugbenu412

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


Use the above resources I provide to contact Apple instead of starting at the top level general support link at Contact - Official Apple Support . The special contact link I provided is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. I am saving you the trouble and time looking for it. 😉


If it is another reason, post with more details.


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Apple Account disabled for App Store and iTunes

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