change battery iPhone 11 Pro

Hi,


my iPhone is completely dead, apparently it has a generic battery ( stupid me believing the seller it would have an original one) I can't switch it on anymore ( the last info I received on that phone was that battery couldn´t get recognised...) I removed the phone from the find my section in my cloud - it had an 30days waiting period before getting removed. 30 days are over - it does still show in the find my section, which means that it wouldn´t allow to change the battery and replace it with an original one, right? I´ve had bad experience with changing to another generic battery, the process damaged the phone.

If I´m correct an erasure of the phone from the Find my section wouldn´t help either, cos the erasure does only happen if phone goes online again , but my phone is DEAD. Erasure has pending status only and the activation lock wouldn´t be turned off, right?


Is there any possibility to resolve this problem???? Thanks so much in advance for any help! Carola


iPhone 8, iOS 16

Posted on Sep 15, 2025 8:10 AM

Reply
2 replies

Sep 15, 2025 8:25 AM in response to carola163

the last info I received on that phone was that battery couldn´t get recognised.


This message can sometimes appear.....even if the battery is genuine. Hopefully, it is so Apple can help you.


Take the phone to an authorized Apple service shop to see if they can help. Worst case, they can't and you will need to visit another repair shop for a battery installation.....if you want to keep the phone.


You can find a list of authorized shops in your area using this link:


Find Locations




Sep 15, 2025 8:17 AM in response to carola163

Hello~ Since the battery was already tampered with …it’s doubtful that Apple would touch it anyway but still give this a try …


Prepare your iPhone or iPad for service - Apple Support*


*If your device is unresponsive or you otherwise can't complete some of the steps, do as many as you can. You might also be able to complete some steps on the web at your Apple Account page.


Genius Bar Reservation and Apple Support Options - Apple


Find Locations


Good luck.


~Katana-San~

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

change battery iPhone 11 Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.