Returning a brand new iPhone without the box within 14 days

Can I return a brand new iPhone within the 14 day policy without the box?


[Re-Titled by Moderator]

Original Title: Return iPhone ?

iPhone 12, iOS 18

Posted on Sep 16, 2025 7:59 PM

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Question marked as Top-ranking reply

Posted on Sep 16, 2025 8:03 PM

Apple states that the item you're returning must be repackaged with all of its accessories and documentation. I would assume that means with the box. And it wouldn't really be "brand new" if the box is missing.


Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Returns & Refunds - Shopping Help - Apple

2 replies
Question marked as Top-ranking reply

Sep 16, 2025 8:03 PM in response to melly255

Apple states that the item you're returning must be repackaged with all of its accessories and documentation. I would assume that means with the box. And it wouldn't really be "brand new" if the box is missing.


Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Returns & Refunds - Shopping Help - Apple

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Returning a brand new iPhone without the box within 14 days

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