Just updated my M3 MacBook Pro max to the new Tahoe - but now none of my Microsoft apps (Word, Excel etc fail to work). I've since binned these, re-purchased a new 365 subscription today and downloaded / installed and updated all apps, but no - they quit as soon as I open them. Anyone else having this? Currently I'm stuck..
[Edited by Moderator]
MacBook Pro 16″, macOS 26.0
I had the same issue. I contacted apple support, here was their solution: Restart Mac in Safe Mode, relaunch the Apps. If trouble free, then restart again in Normal mode. Safe mode clears the caches and performs systems checks that seems to have resolved the problem for me.
No problems at all for me.
Why did you feel the need to purchase a new subscription?
I have found that the App Store versions of the 365 apps tend to be more stable, not to mention much cleaner to update, than the versions downloaded directly from Microsoft.
MS 365 is running fine on my M4 Pro MacBook Pro under macOS 26 Tahoe. I was running 16.100.4 initially and updated (via Microsoft Auto Update) to 16.101. There was a minor issue reported by someone else on this board that was resolved by that update.
Thus, this does not appear to be an issue with macOS. You might try your question on the Microsoft Forums:
https://learn.microsoft.com/en-us/answers/tags/831/m365-office
No problems and all my Office apps received updates yesterday. Are you sure you are running the very latest versions?
I had the same issue. I contacted apple support, here was their solution: Restart Mac in Safe Mode, relaunch the Apps. If trouble free, then restart again in Normal mode. Safe mode clears the caches and performs systems checks that seems to have resolved the problem for me.
I have the same issue. I tried the method above, restarting in Safe Mode, opening all the apps, which worked fine (in Safe mode). Restarted in normal mode, and the issue still persists.
A mi me ocurrió lo mismo, y lo que funcionó al menos para mi, fue ir a la aplicación, pulsar en "obtener información" y marcar la casilla que dice "iniciar con rosetta". Ahí nuevamente lo abrí y funciona sin problemas.
barría_92 wrote:
The same thing happened to me, and what worked, at least for me, was going to the app, clicking "Get Info," and checking the box that says "Start with Rosetta." I opened it again and it worked without any problems.
Interesting...
be more interesting to know the exact version of these microsoft apps you are running.
The apps won't even open so there is no way to get to "get info."
Sure there is. Open the Applications folder (in Finder), select an app, then press Command-I (shortcut for File menu > Get Info).
Go to https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac and use microsoft's current updates. I had the same problem until I found this site. It will open the program and documents but there may be a note at the top that you need to "activate" it. If so, go to your microsoft account, click on your previous purchases and it should reactivate.
eugeneclaase wrote:
I have the same issue. I tried the method above, restarting in Safe Mode, opening all the apps, which worked fine (in Safe mode). Restarted in normal mode, and the issue still persists.
That most likely indicates you have some other third party software installed which is causing a problem. The usual culprits for interfering with the normal operations of macOS are:
None of these types of apps are needed on a Mac. Uninstall them by following their developer's instructions.
It is not a universal issue. My Mac has no issues:
Yes I'm still stuck - basically, the apps do work, but I cannot do the auto updates as this then causes the issue.
I've tried all the tips / open with Rosetta etc. but still need a fix.
I thought a new subscription was the way around it initially, obviously not. I have the working apps, but if I do the updates then they stop working so I have to uninstall and back to square 1...
Microsoft Office 365 does not work with macOS 26
