iOS 26 update causing app crashes and freezes on iPhone

After Install today, Messages locked up. Mail then locked up. Now General, Settings, Apps is locking up. Apps them selves are beginning to fail to work. Screen Capture shuts the phone off. Rapidly becoming a PAPER WEIGHT...Hope no breaks in tonight.

Multiple Restarts with try this, try that...


Dozens of Posts on internet that say, "This will fix the problem." Nada.


[Re-Titled by Moderator]

Original Title: iOS26 Breaking Down

iPhone 13 Pro Max, iOS 26

Posted on Sep 17, 2025 5:55 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2025 12:11 PM

Same issue: iMessages, Mail, and Phone would all lock up upon opening on iPhone after upgrade to iOS26. iPad (iOS26) or Mac has no issues. A restart would temporarily resolve the issue but it would return quickly. What has worked for me, at least for now, was the tip about blocked contacts. I had over 6,000 blocked contacts, mostly due to the number neighbor spam, and I unblocked enough to get me under 5,500. (Why is there not a mass edit button @Apple? You have to individually click each!) Also, blocked contacts seem to be device specific so I couldn’t adjust them on my iPad. Additionally, I deleted some malformed numbers that didn’t have all the digits in the contact. For now, seems to have worked and my expensive paper weight is mostly usable again.


[Edited by Moderator]

46 replies

Sep 21, 2025 9:05 PM in response to comiskeyk9

Yes my phone was reset and erased and everything was reinstalled….twice. I had plenty of memory and was up to date with updates. It just took my phone to most apps working but could not do mail, make and receive phone calls and constantly froze. Two great folks at Apple store helped me get the phone back to working order. Three days later i was back in business…..except my iwatch thought it was pairing with the “old” phone and dis not update or pair corrrectly. Apple support helped me erase the watch and start again (which, btw, is what ended up being the solution to fix the phone). The last thing I noticed today was I couldn’t add gmail to my macmail. Gmail worked in the app but not in adding it to my mail accounts. It was also recognizing the “old” phone. So in the authentication process it kept sending me to the old utube which would’t recognize my new uodate. The solution was to eliminate it twice after being added to Macmail and it let me authenticate in the gmail app. One of the frustrating ramifications to this mess was downloading all the apps to put then back into the 23 folders I had originally set up. You are really back to ground zero when you reset and erase your phone. Thank goodness i had a good backup before the install of IOS26. I hope this helps!

Sep 27, 2025 10:11 AM in response to RobertT2

Since I updated on night of 09/22, my messages, phone, email, and calendar have been messed up. Since the update, when I try to open those apps there is just a black screen. Then throughout the day they work but they stay frozen/black 95% of the time. Never had any issue before this ridiculous update. I have been to Apple twice I have contacted them on the phone at least five times and they say it is the update issue and they have no resolution at this time. So I am paying for a phone that I cannot use. Yes, it still has Internet capabilities, but that’s it. If I did not have cellular on my watch, I would not be able to receive phone calls or texts at all. I have been an Apple consumer since 2010 and this is making me reconsider staying with Apple any longer.

Sep 24, 2025 5:18 AM in response to RobertT2

I have the same issue on my iPhone SE 2020 and iPad air, they crash when trying to block a call, email or message. Also I my iPhone and iPad freezes when I try certain functions in some of my Apple Apps, like Apple Cash in my wallet on my iPhone. I was trying to send money and the send to page just freezes, where I have to reset the phone to get out of it. Obliviously from reading the complains on this web site, IOS 26 is not ready for prime time and has caused issues for a number of users. Apple needs to address this issue now.

Sep 18, 2025 7:26 AM in response to brbo

iPhone 13 Pro Max - 1.02 TB - 867.83 Free - Fully Charged

16 hours later, other apps are locking up. Starts to open, goes back to main screen. Working apps lag opening. X for example, won't open. Messages(need it for codes) doesn't open, blank screen.

Bluetooth watch to phone, Activity Rings...no longer working.

iOS26 was a huge mistake to install on my iPhone and on my iPad(similar issues).

Sep 18, 2025 10:16 AM in response to RobertT2

Further trials/experimentation has brought focus to three apps causing overall problems. MAIL, MESSAGES, PHONE. Those three apps seem to cause a multitude of issues with the function of other apps & Bluetooth to iWatch on both my iPhone & iPad. Music Bluetooth works fine.


Side button shut down also does not work on phone, similar on iPad. I have to shut down via Settings-General-Shut Down .


Both of my iWatches appear to be working optimally...Take & Receive calls...but won't link to iPhones via Bluetooth.


iCloud, I believe to be working correctly...???


iPhone 13 Pro Max - 1.02 TB-867.66 Free

iPad 10th Gen - 256 GB-145.97 Free

iWatch 6 & iWatch 9


Any ideas - A trip to Apple is a day long event.

Thanks for Good Help !

Sep 20, 2025 11:23 PM in response to RobertT2

From yesterday I had to shut down my 15pro God only knows how many times 1) froze up just after downloading iOS 26

2 email it’s a nightmare you start writing, scrolling checking, blocking is a good one you need to wait 4 or 5 seconds for the stop to appear, I tried to block a junk boot’s email it toot my over 10 minutes to delete it,

its a nightmare good and proper

usually apple give an update pretty fast but no this time

Sep 22, 2025 4:59 PM in response to njme7703

I fully understand your PAIN on DELETING BLOCKED CONTACTS. I spent many evening hours deleting thousands of ancient blocked contacts, one-at-a-time until my fingers went numb from repeated button motion recently.


100% agree...Apple, Fix this issue of deleting Blocked Contacts in the painful manner as it presently exists.


Even better for me & probably others, let us designate who is allowed to contact us, all others sent into the void.

Sep 24, 2025 2:32 PM in response to RobertT2

I’m having the same freezing issue after downloading the new iOS 26. Can’t open the phone app, mail app or the text app. Unable to make phone calls or receive mail or text messages. I’ve forced restated multiple times over the last few days but this only helps for a short period of time but the issue still persist. I have an IPhone 15 Plus with lots of space available so that’s not an issue. I updated my iPad an I’m not having any issues with it. Any help with the issue would be greatly appreciated.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 26 update causing app crashes and freezes on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.