How do I reset my Apple Account security questions?

I can understand your questioning the security question method, and Apple no longer uses them, but if you are going to have nonsense answers then you need to keep a record of those.

Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have no option but to change to the newer security method, if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.

If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.

If Apple cannot, or will not, help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained. In that case, if you were using the Find My service, the Activation Lock support request support article at: - https://al-support.apple.com/#/additional-support may at least let you regain use of your equipment. If not, you will also have to say goodbye to that as well.

Good luck!

*See the third page of this discussion Unable to Reset Apple ID Security Questio… - Apple Community Some people talk about getting out of a “loop” by logging in a different way. I am not really following what they are talking about but maybe you can see if it helps.

Actually call Apple and talk to a real person.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support, and phone numbers may only work when calling from the same country.

When anybody mentions getting an email or text from Apple, the first thing I think is, "How do they know it is from Apple?" Not everything is a scam but there are so many scams out there that one needs to first verify it is real. There is no single way to determine that, though generally scams show weaknesses in authenticity such as saying "Dear customer". Apple knows your name. Even then I can say that people know my name and my email address and it may be out there on the dark web somewhere, so you can bet I do a bunch of checking before believing anything "Apple" sends me.

Yes, the loop is silly but I don't work for Apple so I can only just agree with you. I suspect Apple's take on it now is that they won't do anything about helping your reset security questions, they will only help you with two factor. In your case you can't go the normal route for doing that so you will have to do your best to convince Apple in a phone call or a chat session that you are the real owner of the account. That can be tough.

You do not have to have a second Apple device. You simply have to have a telephone number (or preferably a couple of them). The below is based on the section "About trusted phone numbers and trusted devices" in the article Two-factor authentication for Apple Account - Apple Support

To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Sign-In & Security. Tap Two-Factor Authentication, tap Edit (above the list of trusted phone numbers), then enter your device passcode when prompted. Add or remove the number, then tap Done.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Sign-In & Security, then add or remove a trusted phone number.

● Using a web browser:

1) Go to https://account.apple.com and sign in.

2) Follow Account Security options until you find one letting you change trusted numbers,

3) Click "+" to add a new number (you may be required to verify this number).

4) If you wish to remove an old number, click "-" next to the number.

Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple Account on iPhone - Apple Support

If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.

In a situation where a non-functioning device with cellular service was the only trusted number, transfer the cellular service to another device so you can receive a verification code on the other device instead.