Touch ID not working after iPadOS 18.7 and 26 updates

Question

ArtistSabari Author

Level 1

4 points

Touch ID not working after iPadOS 18.7 and 26 updates

Hello,

After updating my iPad to iPadOS 18.7, Touch ID stopped working. I tried:

Restarting the iPad
Resetting all settings
Deleting and re-adding fingerprints

Unfortunately, nothing worked. I then updated again to iPadOS 26 yesterday, but the issue still persists.

I’ve attached an image showing the error I receive.

Has anyone else experienced this issue after the recent updates? Any fixes or suggestions would be greatly appreciated.

Thanks in advance!

Regards,

Sabari S

sabari******@gmail.com

[Edited by Moderator]

Original Title: Ipad Touch ID issue

iPad Air, iPadOS 26

Posted on Sep 19, 2025 1:21 AM

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Answer 1

LotusPilot

Level 10

322,584 points

Sep 19, 2025 2:20 AM in response to ArtistSabari

Given your description, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad. Here you will be in the best possible place to explore your available options for remedy or repair:

Genius Bar Reservation and Apple Support Options - Apple

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