Getting this error while setting up Apple Watch 11, But the same service was working in my previous watch which I un-paired to transfer the service to new watch. Airtel says there is no issue from their end.
[Edited by Moderator]
Apple Watch Series 11
Yes, I had deactivated the sim from old watch before setting up new one, Airtel customer care also confirmed the number is not paired with any device at the moment. I reset the watch and tried again. still not working. I have two SIMS from Airtel, one is personal and one is CUG , both are post paid.
Figured it out, the watch was not asking which connection to use (I have personal and CUG), so I just removed the SIM for CUG (was physical SIM) and then restart the phone. attempted activating again and voila, it worked !
The gave me a call back from tech side and said it could be a backend issue and told it might take some time to update, they mentioned watch SE and Ultra 3 users also has similar issues. today I attempted differently and resolved.
Did you try to unpair your watch and set it up as a new watch, instead of using the latest backup?
Hi,
I am too facing the same issue. Contacted the customer care and they have requested for 48hrs to update in their system
Glad it finally worked 🙂
Airtel account not eligible to enable mobile service, Apple Watch 11
