3 days old mac book air m4 screen issues

Just bought a mac book air m4 13" on 19th of September. On 22nd of September started seeing horizontal flickering lines randomly after 15-20 minutes interval. Tried changing various settings but same thing happening again and again. Just handed the mac book to the service centre which said 2-3 days if software issue and 2-3 weeks if hardware issue found. Is it a common issue? And shouldn't I get a replacement for less than week old laptop when it is a hardware issue?

Posted on Sep 23, 2025 12:47 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2025 10:32 AM

You are asking other end users here, not Apple or the service center.


First, based on 35 years of continuous Mac ownership and close to 25 years helping here, I can say the failure category you report is a very uncommon condition for a newly-purchased Apple device.


Are you certain the computer was not pre-owned? Did the service center tell you of your warranty coverage rights?


And shouldn't I get a replacement for less than week old laptop when it is a hardware issue?


What we know because Apple have published this policy:

— if you buy DIRECTLY from Apple, either through one of their online stores or in a true Apple-owned retail store, you have 14 calendar days to return the device for a no-questions-asked refund.

— if you buy from any other source including an Apple-authorized reseller, only the seller's return policy applies.


Some sales and service issues can be country-specific. Can you tell us in what country this is happening? If you are outside the US, we may be able to direct you to an Apple corporate office or, in some countries with restrictions on foreign-owned businesses, a representative firm looking after Apple's interests.



2 replies
Question marked as Top-ranking reply

Sep 23, 2025 10:32 AM in response to Harwinder.Singh

You are asking other end users here, not Apple or the service center.


First, based on 35 years of continuous Mac ownership and close to 25 years helping here, I can say the failure category you report is a very uncommon condition for a newly-purchased Apple device.


Are you certain the computer was not pre-owned? Did the service center tell you of your warranty coverage rights?


And shouldn't I get a replacement for less than week old laptop when it is a hardware issue?


What we know because Apple have published this policy:

— if you buy DIRECTLY from Apple, either through one of their online stores or in a true Apple-owned retail store, you have 14 calendar days to return the device for a no-questions-asked refund.

— if you buy from any other source including an Apple-authorized reseller, only the seller's return policy applies.


Some sales and service issues can be country-specific. Can you tell us in what country this is happening? If you are outside the US, we may be able to direct you to an Apple corporate office or, in some countries with restrictions on foreign-owned businesses, a representative firm looking after Apple's interests.



Sep 23, 2025 5:56 PM in response to Allan Jones

Thanks Allan for your reply. I know this is user community. Just wanted to know, if any other users faced such issue. And how such problems are solved in rest of the world. I am from India and bought the product from authorised reseller brand new and box packed.


I have been apple products user since last 15 years. So can vouch for their quality, this is first I have faced an issue in the first few days of buying the product.

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3 days old mac book air m4 screen issues

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