Intermittent cellular signal loss during calls to a specific number on ATT network

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Level 1

4 points

Intermittent cellular signal loss during calls to a specific number on ATT network

On ATT network, when I call one specific number (my daughter) about 5 minutes into the conversation, the signal rapidly degrades and sometimes the call drops. My daughter says this only happens with my phone, and on my end, it only happens with her phone. We live ab out 5 miles apart. Both are iphones (mine: iphone 12, hers: iphone 13)

[Re-Titled by Moderator]

Original Title: Time-limited cellular signal strength

iPhone 12, iOS 18

Posted on Sep 25, 2025 4:12 PM

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Answer 1

ChrisJ4203

Level 10

236,363 points

Sep 25, 2025 4:23 PM in response to DouglasB3

Have you spoken with AT&T? Have them check the towers the two of you are using for issues? Does it happen when each of you are always in the same location. Not together, but each in their same location when you call?

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Answer 2

ChrisJ4203

Level 10

236,363 points

Sep 25, 2025 5:32 PM in response to DouglasB3

Being that it is an intermittent issue and it only affects the two phones, you may want to check with Apple to have them look at your analytics to see if there is anything there. You can make an appointment at the Genius Bar of the nearest Apple Store to have them examine the device. It would be great if you could go together. Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

DouglasB3 Author

Level 1

4 points

Sep 25, 2025 5:24 PM in response to ChrisJ4203

This happens pretty much without fail no matter where each of us is. She may be at work, or at home, I can be across town, etc, makes no difference. And it only happens between her phone and my phone.

So strange. ATT has not been much help at all.

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Intermittent cellular signal loss during calls to a specific number on ATT network

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