Issue with Pre-Order Payment Method After Card Was Replaced

Hi everyone,


I placed a pre-order for a pair of headphones through the Apple Store, but since then, my bank cancelled the card I used for the purchase and issued me a new one.


The issue is that I can’t seem to update the payment method for this specific pre-order. When I try to change the payment details in my account, it won’t let me modify it for this order.


Has anyone experienced something similar or knows what steps I can take to avoid the order being canceled if the payment can't be processed?


Thanks in advance for any help!

Posted on Sep 26, 2025 5:02 PM

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Posted on Sep 26, 2025 5:11 PM

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


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Question marked as Top-ranking reply

Sep 26, 2025 5:11 PM in response to cherry_azul

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


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Issue with Pre-Order Payment Method After Card Was Replaced

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