phone has virus. Can’t do software update, it will always slide to page before. It’s my daughter’s. She can’t use internet for searching. phone has virus, cant restart it. My daughter cant restart it. Switched it off 5 times but no change to it. she cant update the software. it will slide itself to first page like settings, but wont allow to update.
[Edited by Moderator]
iPhone 11 Pro
MadgeZ wrote:
Yes I waited 15 seconds and the apple logo appeared but the screen is still doing the ghost touches. This has happened a few times before but it has always gone away within roughly 20 min so I thought it would resolve itself today but it has been like this for about 5 hours
Ghost touches and missed touches are a symptom of a problem with a screen-protective film or a protective case, or more commonly a problem with the iPhone display or digitizer hardware.
if you have no film and no protective case installed and still have ghost or missed touches, then you have failing hardware.
Not a virus. Not malware.
This iPhone will need a repair, or replacement.
Start here: iPhone Repair and Service - Apple Support
MadgeZ wrote:
Yes I waited 15 seconds and the apple logo appeared but the screen is still doing the ghost touches. This has happened a few times before but it has always gone away within roughly 20 min so I thought it would resolve itself today but it has been like this for about 5 hours
Ghost touches and missed touches are a symptom of a problem with a screen-protective film or a protective case, or more commonly a problem with the iPhone display or digitizer hardware.
if you have no film and no protective case installed and still have ghost or missed touches, then you have failing hardware.
Not a virus. Not malware.
This iPhone will need a repair, or replacement.
Start here: iPhone Repair and Service - Apple Support
You phone does not have a virus unless it has been jailbroken and that is not something that can be done by accident. You are going to have to describe in more detail what happens when you try to restart it, as opposed to switching it off 5 times.
The first thing to try is a Force Restart.
MadgeZ wrote:
i just tried it but it didn’t work. The phone is still really laggy and I can’t get into any apps. I’ve tried going to settings and doing the software update but it keeps jumping me out of settings
I cannot rule out a hardware problem, such as the Digitizer built into the screen. When the Digitizer fails, your phone will register "ghost" touches so tapping an app may not work or you may see the screen respond in a way where you are not initiating the tap. For the digitizer, it would require a screen replacement.
Genius Bar Reservation and Apple Support Options - Apple
Before scheduling service, you may want to try a Factory Reset using a computer. You would need a backup to restore any data, since this will wipe the iPhone and then you would restore the data from the backup.
Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
I assume the screen is not cracked at all. If that is the case then troubleshooting is not going to do any good and you will need to get the screen replaced.
Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
Back it up BEFORE you do this.
Yes I waited 15 seconds and the apple logo appeared but the screen is still doing the ghost touches. This has happened a few times before but it has always gone away within roughly 20 min so I thought it would resolve itself today but it has been like this for about 5 hours
MadgeZ wrote:
Yes I waited 15 seconds and the apple logo appeared but the screen is still doing the ghost touches. This has happened a few times before but it has always gone away within roughly 20 min so I thought it would resolve itself today but it has been like this for about 5 hours
Ghost touches, did you mention that before?
That would suggest a failed screen.
i just tried it but it didn’t work. The phone is still really laggy and I can’t get into any apps. I’ve tried going to settings and doing the software update but it keeps jumping me out of settings
Is anything else I can do please ?
Virus-infected iPhone unable to update software and slides back to previous page
