Need Help After Apple Declined Activation Lock Removal – iPhone 13 Pro
Hello everyone,
I need advice on what to do next.
My iPhone 13 Pro was locked by someone who gained access to my Apple ID and added their own account, enabling Activation Lock.
I submitted a request to Apple Support to remove the lock and attached a duplicate purchase receipt from the official store. Unfortunately, I received this response:
We are unable to complete your request to remove Activation Lock.
We won’t be able to review additional requests or documentation associated with this device.
Case ID: 10*******8
So Apple has refused to review any further documents.
I am the original owner and still have the retail box and a duplicate of the official purchase receipt (with IMEI/Serial).
What options do I have now?
Is there any way to escalate the case or provide additional proof (for example, a police report)?
I’m located in Kazakhstan, and the local Apple support number doesn’t work.
Any guidance or similar experiences would be greatly appreciated.
Thank you!
[Edited by Moderator]
iPhone 13 Pro