iPhone keeps getting stuck on restore screen

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iPhone keeps getting stuck on restore screen

I have an iPhone 11 Pro max and it keeps getting stuck on 'support.apple.com/phone/restore' screen following update attempt. In this instance updating to 26 I think? This is the third time this as happened and I have to pay a local store to sort this out and restore it to factory settings. There is obviously an issue with all these latest updates and should not be happening. Perhaps Apple will compensate for the costs and inconvenience continually being caused?

iPhone 11 Pro Max, iOS 18

Posted on Sep 29, 2025 1:28 AM

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Answer 1

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Ingo2711

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Sep 29, 2025 2:23 AM in response to chris301up

You can do that yourself if you have access to a computer:

If you can't update or restore your iPhone or iPod touch - Apple Support

But, as this happens more than once, and to rule out a software issue, try to set it up as a new device, without using the latest backup.

If still you are still getting the restore message after that, the issue is hardware related.

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Answer 2

Sep 29, 2025 3:10 AM in response to chris301up

Are you using the USB cable that came with the iPhone and try different USB ports?

Do you have access to a Mac?

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Answer 3

chris301up Author

Level 1

6 points

Sep 29, 2025 2:53 AM in response to Ingo2711

I spent several hours yesterday downloading and trying different programs. It just won't work. The other problem is that iTunes no longer detects this phone. Tried on Windows 10 and now on Windows 11. Apples Devices App detects it, extracts restore software but then stops.

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iPhone keeps getting stuck on restore screen

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