deactivate apple id on my iphone

I want to deactivate my apple id because it is disabled so I can sign in a new apple id on my iphone

Posted on Oct 2, 2025 12:29 PM

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Posted on Oct 2, 2025 12:46 PM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support Apple says you need to have "proof of purchase documentation” and “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will ONLY accept an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

Note that the device cannot have Lost Mode set on it. If your device has been taken over by you having entered a scammer’s Account then the scammer may have set that too and the device is lost to you.


It's either that or try to recover your missing information. There are multiple ways for an account to be "disabled" so you may find it relatively easy to basically impossible to get use of it depending upon the kind of "disabled". The support article If your Apple Account is locked, not active, or disabled - Apple Support has solutions for three frequently encountered reasons for an account to be disabled/locked/not-active. If Apple has told you that is it locked permanently then there is no hope of recovering it.




1 reply
Question marked as Top-ranking reply

Oct 2, 2025 12:46 PM in response to adeleye49

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support Apple says you need to have "proof of purchase documentation” and “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will ONLY accept an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

Note that the device cannot have Lost Mode set on it. If your device has been taken over by you having entered a scammer’s Account then the scammer may have set that too and the device is lost to you.


It's either that or try to recover your missing information. There are multiple ways for an account to be "disabled" so you may find it relatively easy to basically impossible to get use of it depending upon the kind of "disabled". The support article If your Apple Account is locked, not active, or disabled - Apple Support has solutions for three frequently encountered reasons for an account to be disabled/locked/not-active. If Apple has told you that is it locked permanently then there is no hope of recovering it.




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deactivate apple id on my iphone

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