iPhone 17 Records Video With No Audio

Hello, this is my first post. I was at a concert and recorded quite a few videos as well at pictures on the iPhone 17ProMax. After heading home I discovered that none of the videos have audio. They have a greyed out audio symbol where the mute button normally is. The live photos (which also normally have sound) have no sound. I was wondering if there is a way to recover the sound or if its gone forever. I have attached a few screenshots. After getting home I recoded a test video and it had sound. In one of the screenshots the mute option is still there when editing but no audio still.

iPhone 17 Pro Max, iOS 26

Posted on Oct 5, 2025 12:12 AM

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16 replies

Nov 3, 2025 12:10 AM in response to chase-hope

Hi! I know what to do! I’ve got same trouble. And saw your post about it.

I decide to reset camera app. -> open camera -> volume up volume down -> then power button few seconds. For full iPhone restart! And now it works! (But first i try to turn off and turn on audio settings in camera section - mono

stereo spatial. And leave on spatial again)

BUT! Previous videos still haven’t sound::(((

Oct 31, 2025 1:41 PM in response to Roaminguero

Roaminguero wrote:

Exactly same issue here. Default iPhone camera app cannot seem to record sound for some reason. It does some but it’s useless.
I tried switching Spatial Audio to just Stereo but this made no difference. Anyone any thoughts?

Back up.

Settings, General, Transfer or reset iphone, Reset,Reset all settings.

If the camera continues to not record sound, start a warranty complaint or return it within 14 days. Official Apple Support


Nov 11, 2025 1:01 AM in response to Alyssaciri

Alyssaciri wrote:

Update: if you reset the settings (only settings not your whole phone) it fixes the issue. Apply pay cards will be removed tho and if you’re on dark mode all that’s personalized settings will be set to default. But that fixes the issue

From my experience, Reset all Settings takes longer to recover from than backup and restore.

Do the restore first then if it does not help, do the reset all settings.

Nov 10, 2025 4:03 PM in response to chase-hope

For me this happened when I filmed some video using the new camera action button on iPhone 17 Pro. None of these suggestions I’ve read have helped. I chatted with Apple Technical support and they suggested updating IOS, which did nothing. It seems like the originals were recorded without sound. I’m not using the camera action button to film videos anymore out of caution.

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iPhone 17 Records Video With No Audio

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