Gray line on iPad’s screen

There’s a gray line on my iPad’s screen, but it only appears in the app library or when I open an app folder. Should I be worried? I also tried restarting my iPad, but the line didn’t go away.



[Edited by Moderator]

Posted on Oct 12, 2025 4:05 AM

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Question marked as Top-ranking reply

Posted on Oct 12, 2025 10:15 AM

You can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that may require repair. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault, a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

1 reply
Question marked as Top-ranking reply

Oct 12, 2025 10:15 AM in response to ripley04_

You can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that may require repair. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault, a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

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Gray line on iPad’s screen

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