Incoming caller name is incorrectly displayed on iPhones

Receiving calls from numbers that are not contacts on my iphone and an incorrect caller name is displayed. It appears the name is being picked up from Apple. Two examples are shown below. The numbers against these entities is incorrect in both cases; in fact, neither of these entities has a telephone number. Is there any process to have this corrected? 'Report an issue' with the entry in Apple Maps will not allow the incorrect telephone number to be cleared... it must be replaced with another number which is not possible given these entities do not have a telephone number.


[Edited by Moderator]

iPhone 14

Posted on Oct 12, 2025 5:21 PM

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11 replies

Oct 12, 2025 7:49 PM in response to Willie1FootAU

Update... disabling CLID lookup via Settings, Apps, Contacts, Siri then turning off 'Show Contact Suggestions' stops the lookup, thus eliminating the incorrect name display. I see this as a temporary work-around as the feature is actually quite useful as long as the data it references is correct. Any assistance in getting the corrections done would be appreciated.

 

Oct 12, 2025 9:41 PM in response to Willie1FootAU

Not sure if you have the same Setting for your region, but in your Settings for the Phone app, do you have the option for Call Blocking & Identification?


For me, when I tap on it there is a setting for Business ID that can be toggled off. The description for the setting says it will display caller identification provided by T-Mobile, which is my cellular provider. You may also have other options to check there.


Don't know why changing the Show Contact Suggestions has any impact on the name seen in Caller ID. According to the description of that option, it is for Siri to suggest contact information based on emails and invitations sent to your Calendar. I have seen those suggestion come up asking me if I want to add the number to my Contacts, but do not see how it is associated with caller ID when receiving calls.


Siri also suggests new contacts based on your use of other apps, such as email you receive in Mail and invitations you receive in Calendar. (To turn this feature off, go to Settings  > Apps > Contacts > Siri, then turn off Show Contact Suggestions.)

Based on the way you use Contacts, Siri also provides contact information suggestions in other apps. (To turn this feature off, go to Settings  > Apps > Contacts > Siri, then turn off “Learn from this App.”)

Add and use contact information on iPhone - Apple Support (KG)


Oct 12, 2025 6:18 PM in response to Willie1FootAU

  • Who is your carrier?
  • Are you using a SPAM blocking service?


You are correct the calls in Australia will not pass the CNAM (Caller Name) to the recipients carrier, but many carriers do maintain a database of their own that will include the CNAM on the recipients device. Third Party service providers will also do the same thing along with Spam designations of calls. Hiya is one service available to Australia users and cell providers to access their database to associate names with numbers and also identify callers as being Spam.



Oct 12, 2025 6:38 PM in response to Mac Jim ID

Here is the same number shown for Barker Street Car Park in the Google Search Profile of the business, and that is not being provided by Apple. Not sure why that information would also be wrong.


It does appear to be the correct number for the UNSW Helpdesk in Sydney for general inquiry.

https://www.unsw.edu.au/estate/contact-us


[Edited by Moderator]

Oct 12, 2025 7:14 PM in response to Mac Jim ID

Thanks for your assistance so far. +61 293855111 is UNSW Estate Management help desk. They don't want 'Barker Street Car Park' displayed when they call people. Same goes for the main UNSW Switchboard (+61 2 93851000) which displays the name of a privately owned cafe on our main campus when they call an iPhone.


Any idea what common source could be populating both Apple and Google databases? It's definitely not something UNSW has implemented or requested.

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Incoming caller name is incorrectly displayed on iPhones

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