17 Pro Max Preorder Stuck(?)

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17 Pro Max Preorder Stuck(?)

I pre-ordered my iPhone 17 Pro Max, 256 GB in Cosmic Orange on 12 October, as soon as pre-orders opened. I did not get launch day delivery, but accepted a delivery window in the second week of November (8–16 November). However, it is already the 15th, and the status bar still shows "processing"—as you can see below.

There were no issues with payment; it was processed and the amount has been debited from my account.

I understand this is a popular model and there may be stock issues, but I have received no communication from Apple regarding any delay—just complete silence.

Should I assume it is going to be late? Are others experiencing similar problems? I'm in Japan, by the way, if that detail helps.

[Edited by Moderator]

Posted on Oct 14, 2025 4:12 AM

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Answer 1

Oct 14, 2025 7:03 AM in response to heinh002

See what happens today. Otherwise you contact Apple support if your order isn’t updated. Use the phone on the email you received from Apple.

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Answer 2

Oct 14, 2025 4:18 AM in response to heinh002

It will stay at processing until your new iPhone is being prepared to ship in November. That will happen a few days before it actually ships. What you’re showing is normal. You’ve got about a month to go.

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Answer 3

Oct 14, 2025 7:05 AM in response to heinh002

You'll need to be patient. The 17 Pro Max is in exceedingly high demand. Once your credit card is charged, you'll soon see the order status change from Processing to Preparing to Ship. And soon after that, it will change to Shipped and Apple will send you a tracking confirmation email.

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Answer 4

heinh002 Author

Level 1

4 points

Oct 14, 2025 7:00 AM in response to Jeff Donald

Apologies, I meant I preordered in September and it was supposed to arrive 8 - 16 October*. It was supposed to ship this week but it hasn't.

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17 Pro Max Preorder Stuck(?)

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